Prita Patel
OTTAWA,ON
Summary
Experienced Customer Service Associate and Order Picker/Shipper with a proven track record in high-volume warehouse operations. Achieved a 95% customer satisfaction rate by ensuring accurate, timely deliveries for 200+ customers daily. Implemented a new inventory system, reducing picking errors by 30% and enhancing team morale. Proficient in order processing, inventory control, and staff training, offering skills to boost operational efficiency and customer loyalty. Seeking to leverage expertise as a Self-Checkout Attendant at Walmart Canada.
Overview
8
8
years of professional experience
Work History
Cashier (Constant Grind)
Hard Rock Hotel and Casino
OTTAWA, ON
05.2026 - Current
- Processed and handled cash, chips, and vouchers at registers.
- Verified guest identification to prevent fraud during payouts and exchanges.
- Balanced cash drawer in accordance with hotel and casino cashier procedures for financial accuracy.
- Assisted guests with payment questions on gaming floor and front desk.
- Maintained clean cashier station and organized currency supplies.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered customer questions and provided store information.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Answered customers' questions and provided information on store procedures or policies.
Food Hall Attendant
Hard Rock Casino
OTTAWA, ON
12.2025 - 04.2026
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Maintained cleanliness and organization of work areas to ensure a welcoming environment.
- Assisted in inventory management, tracking supplies and restocking as needed.
- Collaborated with team members to improve workflow and enhance service delivery.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Managed inventory of supplies, ensuring all necessary items were always available for guest use.
- Assisted in training new attendants, sharing best practices and tips for efficient service.
Order Picker/Packer
Jean Coutu
01.2025 - 11.2025
- Coordinated the organization of inventory, making it easier to locate products, which cut down on search time and helped the team maintain a smooth workflow during peak hours.
- Conducted regular quality checks on picked orders, ensuring accuracy and minimizing returns, which ultimately contributed to maintaining high standards and trust with our customers.
- Collaborated with team members to implement best practices in safety and efficiency, resulting in zero workplace accidents during my tenure and fostering a safer work environment for everyone.
Cashier
Rolly and Bubbly
01.2021 - 12.2024
- Maintained accurate cash drawer balances throughout shifts.
- Assisted in training new cashiers on procedures and policies.
- Provided exceptional customer service to enhance shopping experience.
- Collaborated with team members to optimize checkout operations.
- Implemented best practices for inventory management at registers.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Increased sales of promotional items by informing customers about current offers.
- Processed customer transactions efficiently using point-of-sale systems.
- Resolved customer inquiries and complaints effectively, ensuring satisfaction.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Team Leader
Sana Grill
01.2019 - 11.2024
- Led a team of six employees to consistently meet and exceed daily sales targets strengthening our market position.
- Developed and implemented staff training programs, helping new hires improve their sandwich-making skills and customer service knowledge, which resulted in a 20% reduction in training time.
- Streamlined inventory management processes by introducing a weekly stock review, which minimized waste and ensured that popular items were always available, ultimately enhancing customer satisfaction.
- Fostered a positive work environment by organizing team-building events, helping to boost employee morale and reduce turnover rates by 30%, which contributed to a more stable and experienced staff.
Sandwich Artist
Subway Restaurants
08.2020 - 12.2020
- Prepared and assembled over 100 sandwiches daily, which ensured high customer satisfaction and repeat business, helping to boost sales in a competitive market.
- Trained new team members on food safety and sandwich-making techniques, which improved overall efficiency and minimized errors during busy hours.
- Maintained inventory levels by tracking ingredient usage and ordering supplies in a timely manner, which helped reduce waste and save costs for the store.
- Developed and implemented promotional displays for new menu items, which attracted more customers and increased sales by 15% during promotional periods.
Education
Bachelors of Science | Bachelors -
Sardar Patel University
Anand, IndiaSkills
- POS systems
- Cash handling
- Voucher processing
- Customer service
- ID verification
- Payment processing
- Problem solving
- Online orders preparation
Hobbies
Exploring distant lands, Dancing , Capturing moments, listening to music, cooking , watching movies
Strengths
- Attention to Detail
- Team Collaboration
- Training and Development
- Customer Focus
- Problem-Solving
Languages
English
Timeline
Cashier (Constant Grind)
Hard Rock Hotel and Casino
05.2026 - Current
Food Hall Attendant
Hard Rock Casino
12.2025 - 04.2026
Order Picker/Packer
Jean Coutu
01.2025 - 11.2025
Cashier
Rolly and Bubbly
01.2021 - 12.2024
Sandwich Artist
Subway Restaurants
08.2020 - 12.2020
Team Leader
Sana Grill
01.2019 - 11.2024
Bachelors of Science | Bachelors -
Sardar Patel University