Prit Patel

Support the duties of senior customer service representatives, such as answering customer calls, emails, chat, or social media inquiries.

• Greet customers in person and express gratitude upon their departure.
• Provide detailed information & solutions regarding products, pricing, and promotions.
• Adhere to store policies for processing returns and exchanges.
• Efficiently process transactions and accept returns when necessary.
• Ensure the cleanliness and organization of the store, as well as consistently restocking shelves.
• Offer assistance to customers by providing guidance, needs, recommendations, or information.
• Take appropriate action by store policies to address instances of potential shoplifting.
• Assist in the training and development of new team members
• Elevate any concerns to the relevant department as needed
• Ensure customer satisfaction by following up with them post-purchase.

• TOYS R US • KITCHENER, OntarioResponding to customer inquiries, resolving issues, and providing information about products and services.Collecting customer feedback and passing it on to the product or sales team.
  Maintaining records of customer interactions and issues. Escalating unresolved issues to the appropriate internal team. Troubleshooting problems and resolving complaints. Explaining the benefits of products and services to customers and selling. Assisting customers with account creation or registration. Processing orders for goods or services.
  Arranging refunds, exchanges, or credit for returned merchandise.
  Receiving account payments. Receiving credit and employment applications.
  Functions as a vital collaborative and adaptable branch and market team member.
  Ask questions to gain insight into customers' personal banking and credit card needs, incorporating marketing promotions and programs into discussions to provide strategic support.