Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Availability
Languages
Timeline
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PRISWILL APA MENDI

PRISWILL APA MENDI

London,Canada

Summary

  • Dedicated and results-driven client service professional with proven experience in high-volume, fast-paced contact centre environments.
  • Skilled in delivering exceptional customer support through phone, email, and in-person interactions.
  • Adept at identifying client needs, resolving concerns efficiently, and maintaining a courteous and professional demeanor at all times.
  • Strong problem-solving abilities, with a track record of meeting performance targets and contributing to process improvements.
  • Highly collaborative, organized, and committed to delivering seamless service experiences through cross-functional teamwork and effective communication.
  • Bilingual and punctual client service professional with strong experience in high-volume contact centre environments

Overview

3
3
years of professional experience
2
2
Certification

Work History

Website Building / Search Engine Optimization

Affinity CA
  • Build WordPress Websites
  • Rank Website Keywords on Google
  • On Page / Off Page Seo
  • Remotely - Freelance

Bilingual Customer service Representative

Allianz Global Assistance
08.2024 - 02.2025
  • Provided bilingual support to customers, enhancing communication and satisfaction
  • Research and respond to service inquiries via inbound phone calls.
  • Proactively identify issues and recommend creative solutions that produce favorable outcomes for the client, the department, and the company.
  • Assist with escalated customer issues that may include investigation and recovery recommendations.
  • Navigate systems and tools to demonstrate business knowledge to meet customers’ needs.
  • Participate in ongoing training programs or on-the-job development to further learn the business, products, and customers as appropriate.

.

Customer Service Representative

Urgently (Canada)
07.2023 - 07.2024
  • Answered calls from customers needing roadside help like towing, gas delivery, tire changes, and jump starts.
  • Increased customer satisfaction through efficient roadside assistance and quality repairs.
  • Used digital tools to connect customers with nearby service providers.
  • Provided real-time updates and support during emergencies.
  • Assisted clients via live chat and phone.
  • Handled service bookings and tracked provider arrivals.

Sales and Customer service agent

GLM Marketing
08.2022 - 05.2023
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.

Education

Bachelor of Science Degree - Business Management

IUC (Institut Universitaire De La Cote)

High School Diploma - undefined

Lycée BOJONGO

High School Diploma - undefined

PSS DOUALA

Certificate - Data Entry

Udemy
Online
08-2025

Website Optimization - Website Optimization

Udemy
Online
07-2023

Skills

  • Client Service Excellence
  • High-Volume Call Handling
  • Problem-Solving & Decision-Making
  • Conflict Resolution
  • Active Listening & Needs Assessment
  • Multi-Channel Communication (Phone, Email, In-Person)
  • Flexible & Bilingual

Certification

  • IELTS Certification – English Language
  • SEO for WordPress Udemy Certificate Expert – Online Certification
  • Data Entry Expert Udemy Certificate Expert – Online Certification
  • Microsoft Office Package Certification

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of [Number] in the development of [Project name].
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Achieved [Result] through effectively helping with [Task].
  • Documented and resolved [Issue] which led to [Results].

Availability

I can start Immediately

Languages

English
Full Professional
French
Full Professional

Timeline

Bilingual Customer service Representative

Allianz Global Assistance
08.2024 - 02.2025

Customer Service Representative

Urgently (Canada)
07.2023 - 07.2024

Sales and Customer service agent

GLM Marketing
08.2022 - 05.2023

Website Building / Search Engine Optimization

Affinity CA

Bachelor of Science Degree - Business Management

IUC (Institut Universitaire De La Cote)

High School Diploma - undefined

Lycée BOJONGO

High School Diploma - undefined

PSS DOUALA

Certificate - Data Entry

Udemy

Website Optimization - Website Optimization

Udemy
PRISWILL APA MENDI