Dedicated and results-driven client service professional with proven experience in high-volume, fast-paced contact centre environments.
Skilled in delivering exceptional customer support through phone, email, and in-person interactions.
Adept at identifying client needs, resolving concerns efficiently, and maintaining a courteous and professional demeanor at all times.
Strong problem-solving abilities, with a track record of meeting performance targets and contributing to process improvements.
Highly collaborative, organized, and committed to delivering seamless service experiences through cross-functional teamwork and effective communication.
Bilingual and punctual client service professional with strong experience in high-volume contact centre environments
Overview
3
3
years of professional experience
2
2
Certification
Work History
Website Building / Search Engine Optimization
Affinity CA
Build WordPress Websites
Rank Website Keywords on Google
On Page / Off Page Seo
Remotely - Freelance
Bilingual Customer service Representative
Allianz Global Assistance
08.2024 - 02.2025
Provided bilingual support to customers, enhancing communication and satisfaction
Research and respond to service inquiries via inbound phone calls.
Proactively identify issues and recommend creative solutions that produce favorable outcomes for the client, the department, and the company.
Assist with escalated customer issues that may include investigation and recovery recommendations.
Navigate systems and tools to demonstrate business knowledge to meet customers’ needs.
Participate in ongoing training programs or on-the-job development to further learn the business, products, and customers as appropriate.
.
Customer Service Representative
Urgently (Canada)
07.2023 - 07.2024
Answered calls from customers needing roadside help like towing, gas delivery, tire changes, and jump starts.
Increased customer satisfaction through efficient roadside assistance and quality repairs.
Used digital tools to connect customers with nearby service providers.
Provided real-time updates and support during emergencies.
Assisted clients via live chat and phone.
Handled service bookings and tracked provider arrivals.
Sales and Customer service agent
GLM Marketing
08.2022 - 05.2023
Provided primary customer support to internal and external customers.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services, and company information.
Recommended products to customers, thoroughly explaining details.
Answered customer telephone calls promptly to avoid on-hold wait times.
Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
Education
Bachelor of Science Degree - Business Management
IUC (Institut Universitaire De La Cote)
High School Diploma - undefined
Lycée BOJONGO
High School Diploma - undefined
PSS DOUALA
Certificate - Data Entry
Udemy
Online
08-2025
Website Optimization - Website Optimization
Udemy
Online
07-2023
Skills
Client Service Excellence
High-Volume Call Handling
Problem-Solving & Decision-Making
Conflict Resolution
Active Listening & Needs Assessment
Multi-Channel Communication (Phone, Email, In-Person)
Flexible & Bilingual
Certification
IELTS Certification – English Language
SEO for WordPress Udemy Certificate Expert – Online Certification
Data Entry Expert Udemy Certificate Expert – Online Certification
Microsoft Office Package Certification
Accomplishments
Used Microsoft Excel to develop inventory tracking spreadsheets.
Collaborated with team of [Number] in the development of [Project name].
Achieved [Result] by completing [Task] with accuracy and efficiency.
Achieved [Result] through effectively helping with [Task].
Documented and resolved [Issue] which led to [Results].