PRISMA CHAVEZ
San Jacinto
Summary
Organized and efficient in a fast-paced environment. Good communication skills, and easily adapts to change. Works well with others and takes initiative.
Overview
17
17
years of professional experience
Work History
Care Coordinator
East Valley community health center
07.2024 - Current
- Patient outreach calls and scheduling based on due HEDIS measure
- Generated new measure lists from COZEVA
- Creating and submitting standing orders for patients
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- i2i huddle list
- Requested E.R. medical records and progress notes for future scheduled appointments.
- Assessed patient needs and connected them with appropriate resources.
- Assisted in PHMI program by providing feedback of workflow between care coordinator and care team to meet patients health care needs.
- Facilitated appointments and transportation for patients, streamlining access to essential medical services.
ASSISTANT Manager
Progress brewing
03.2014 - Current
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts
- Trained new hires.
- Interacted with food and entertainment vendors and provided payment if necessary.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
HIV Benefits Specialist
East Valley community health center
09.2023 - 07.2024
- -Assist PLWH apply for state programs such as: Medical, CalFresh, CalWORKs, and General Relief
- -Assist PLWH with rental, utility, and food assistance through EFA Program
- -Assist clients with application process for ADAP (Aids Drug Assistance Program)
- - Verify Insurance Eligibility
- - Schedule appointments for patients if overdue for labs
- - Refers patients to Behavioral Health or other programs depending on patients needs
Customer service Representative / Enroller
East Valley community health center
02.2022 - 09.2023
- - Register patients for appointments and process paperwork
- - Verify insurance eligibility
- - Schedule patients with medical enrollers if patient is uninsured
- - Assist patients with paperwork and applications for State Funded medical programs
- - Daily collection and cash bank reconciliation
- - Contact and consult with Behavioral Health if there is a difficult patient or situation
assistant Manager
Dairy Queen/ orange julius
01.2008 - 01.2012
- - Handled cash and made deposits to the bank
- - Managed currency at the beginning and end of each shift
- - Set up registers and counted cash at the end of the day including credit card transactions
- - Performed opening and closing responsibilities, such as having product and machines turned on by a set time and ensured everything was stocked and clean for the next day
- - Took inventory and ordered products and assisted with quality control to ensure product met standards
Education
Valley High School
Utah 01-2009
Skills
- Good Communication
- Bilingual (Spanish)
- Family Pact Application & EWC/CDP Application
- Sliding Scale Application
- EFA Program Trained
- ADAP Enrollment Certified
- NextGen PM & EHR
- Medi-Cal & Medi-Care Verification
- EMR Experience
- Eligibility Verification
- Some Excel experience
Timeline
Care Coordinator
East Valley community health center
07.2024 - Current
HIV Benefits Specialist
East Valley community health center
09.2023 - 07.2024
Customer service Representative / Enroller
East Valley community health center
02.2022 - 09.2023
ASSISTANT Manager
Progress brewing
03.2014 - Current
assistant Manager
Dairy Queen/ orange julius
01.2008 - 01.2012
Valley High School