Prisila Bustos
North Hills
Summary
Dynamic professional with extensive experience in medication management and personalized care plan development. Proven track record of enhancing resident satisfaction and safety through effective family communication. Strong commitment to regulatory compliance and team collaboration for optimal care delivery.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Private Caregiver
Private Client
Pasadena
08.2023 - Current
- Provided daily personal care and assistance with daily living activities.
- Coordinated medication schedules, ensuring timely administration to support client health.
- Designed and implemented engaging activities to enhance mental and physical stimulation for clients.
- Maintained a clean and safe living environment for client comfort.
- Communicated effectively with family members about client needs and preferences.
- Assisted with mobility support and transportation to appointments or outings.
- Formulated personalized care plans tailored to meet client's specific requirements and preferences.
- Monitored health conditions and reported changes to healthcare professionals promptly.
Director of Assisted Living
The Reserve at Thousand Oaks
Thousand Oaks
06.2021 - 01.2023
- Conduct and coordinate the potential assisted living resident assessment program in accordance with current rules, regulations, and community policies and procedures that govern resident assessment.
- Recruit, interview, hire, manage, schedule, motivate, evaluate, and supervise department staff in accordance with community policies, procedures, and established budgets.
- Perform all administrative duties accurately and timely including Team Member evaluations, necessary forms, reports, evaluations, studies, surveys, resident records, assessments, care profiles, etc.
- Coordinate prescription orders with doctors’ offices, as well as pharmacy delivery of medications.
- Oversaw safety and health protocols for all assisted living residents, ensuring compliance with regulations and community standards.
- Managed daily operations of assisted living community, enhancing resident satisfaction through effective oversight.
- Coordinated care plans with healthcare providers and family members, facilitating optimal support and continuity of care.
- Developed relationships with residents to enhance their quality of life and wellbeing.
- Oversaw medication management processes to guarantee safe administration practices.
- Collaborated with team members to address resident concerns and improve service delivery.
- Collaborated with other departments to ensure a smooth transition between levels of care within the facility.
Caregiver, Lead Medtech
The Reserve at Thousand Oaks
12.2018 - 06.2021
- Assisted residents with personal care, mobility, medication administration, and transportation to appointments, enhancing their overall quality of life.
- Monitored patient medications and updated health charts in response to changing conditions, ensuring accurate records for optimal care.
- Facilitated communication between families and health care professionals, fostering collaborative care and support for residents.
- Documented and reported any changes in the resident’s health status and unusual incidents.
Caregiver
Belmont Senior Living
03.2017 - 10.2018
- Supported residents with personal care, mobility, medication administration, and transportation to appointments, enhancing their overall well-being.
- Monitored patient medications and updated health charts as their conditions changed and evolved.
- Recorded and reported changes in resident health status and unusual incidents, promoting timely interventions and quality care.
- Facilitated communication between families and health care professionals, ensuring collaborative care and addressing resident needs effectively.
Lead Caregiver/Medtech
Mountain View Skilled Nursing
08.2016 - 01.2017
- Coordinated caregiver shift assignments and resolved staffing issues to ensure continuous resident care.
- Reviewed resident medication administration records, centralized records, and pharmacy transaction records, reporting discrepancies to the Resident Services Director for timely resolution.
- Maintained open communication between families and health care professionals to provide the best possible care to the residents.
- Documented changes in resident health status and unusual incidents to maintain accurate care records and support quality assurance.
Insurance Specialist
First Credit Finance
02.2016 - 08.2016
- Verified insurance details and collaborated with insurance companies and office staff to ensure accurate processing.
- Guided customers in resolving questions and concerns regarding insurance policies.
- Responded to emails promptly and addressed client inquiries to enhance customer satisfaction.
- Prepare outgoing mail and logged new insurance information into database.
Caregiver/Medicine Technician Assistant
Vintage Senior Living
09.2012 - 09.2015
- Administered prescribed medications to ensure adherence to treatment protocols.
- Assisted in assessing and monitoring treatment plans for residents to optimize care outcomes.
- Provided direct resident care such as bathing, dressing, assisting in mealtimes with residents diagnosed with Alzheimer’s and Dementia.
- Maintained documentation of medical records, resident files, and resident status.
- Adhered to specific policies and procedures with a high level of compliance and understanding.
- Collaborated with staff and management to enhance resident experience and support organizational goals.
Education
High school diploma -
Century high school
01.2018
Skills
- Personal care assistance
- Medication administration
- Care planning
- Health monitoring
- Resident assessment
- Patient records
- First aid
- Compliance management
- Equipment handling
- Community outreach
- Staff supervision
- Team collaboration
- Clear communication
- State regulations
Certification
- Certified Nursing Assistant, 01/01/18
- CPR
- First Aid
Languages
English
Professional
Spanish
Professional
Timeline
Private Caregiver
Private Client
08.2023 - Current
Director of Assisted Living
The Reserve at Thousand Oaks
06.2021 - 01.2023
Caregiver, Lead Medtech
The Reserve at Thousand Oaks
12.2018 - 06.2021
Caregiver
Belmont Senior Living
03.2017 - 10.2018
Lead Caregiver/Medtech
Mountain View Skilled Nursing
08.2016 - 01.2017
Insurance Specialist
First Credit Finance
02.2016 - 08.2016
Caregiver/Medicine Technician Assistant
Vintage Senior Living
09.2012 - 09.2015
High school diploma -
Century high school