Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Priscille De Bonté Poeri

Calgary,AB

Summary

Experienced in collaborating with business stakeholders and building strong client relationships. Adept at managing new and open job orders from intake to fulfillment and utilizing CRM systems to ensure accurate data management and client satisfaction. Trustworthy, self-motivated team worker adept at navigating multicultural environments, with a proven track record in law, finance, entrepreneurship, and communication. Extensive experience in engaging diverse communities, including newcomers, refugees, and immigrants. Bilingual in French and English, and dedicated to fostering health equity and culturally safe care through strategic community engagement. Well-versed in primary care access, patient outcomes, and community engagement strategies. Skilled in strategic planning, budgeting, and addressing community challenges. Known for exceptional communication, negotiation, and facilitation abilities, alongside strong interpersonal skills. Committed to continuous quality improvement and social impact, with an emphasis on public relations and community development. Proficient in the Microsoft Office Suite and experienced in conflict resolution, change management, and navigating the healthcare environment. Experienced in compliance, performance reporting, and managing legal partnership agreements, focusing on underserved populations and enhancing operational performance measures. Actively engages in mentorship, research, and analysis to improve patient-centered care and public participation. Professional bilingual in French and English.

Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.

Overview

2025
years of professional experience

Work History

En-riched Life Company Ltd.

Founder & CEO

Job overview

  • Served as CEO of a reliable boutique specializing in business start-ups
  • Spearheaded initiatives to increase revenue, improve profitability, and establish client relationships by employing strategic prospecting activities including phone calls, email campaigns, and in-person meetings, resulting in a 200% revenue increase in the first year
  • Orchestrated strategic partnerships and secured significant funding
  • Oversaw a diverse team of professionals, cultivating a culture of collaboration and innovation, resulting in a 30% improvement in partner retention
  • Pioneered the implementation of cutting-edge technologies and innovative digital marketing strategies, yielding a 75% increase in online sales and brand visibility
  • Managed client and program data using HoneyBook CRM system, ensuring accurate and up-to-date records
  • Led initiatives for community engagement and partnership building within the business ecosystem
  • Focus on generating sales, increasing revenue, and improving profitability through client relationships and prospecting activities
  • Established a successful business by identifying market needs and developing innovative solutions.
  • Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
  • Developed strong partnerships with key industry players, contributing to an increased market presence.
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Improved operational efficiency, adopting new technologies that automated routine tasks.
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.

Jumpstart Refugee Talent

Program Manager | Talent Partner
04.2022 - 11.2024

Job overview

  • Engaged in strategic community engagement initiatives, fostering partnerships to address community needs, resulting in measurable improvements in client outcomes
  • Conducted client intake meetings, effectively establishing clear expectations and goals
  • Matched refugees with established professionals, resulting in mutually beneficial mentorship partnerships
  • Led a 4-month mentorship program, ensuring smooth program operations and consistent participant engagement
  • Provided ongoing client support, addressing any concerns or challenges that arose throughout the mentorship process
  • Assisted in organizing and delivering educational workshops and networking events
  • Managed client and program data using Salesforce CRM system, ensuring accurate and up-to-date records
  • Engaged in outreach strategies to recruit refugee job-seekers and establish Canadian professionals, expanding the talent pool for mentorship opportunities
  • Collaborated with stakeholders to foster strategic partnerships, promoting inclusion-related content
  • Engaged in activities like phone calls, email, social media, and in-person meetings to build client relationships and generate job orders
  • Ensured a customer-centric approach to all interactions, striving for results-oriented solutions
  • Leveraged project management processes and tools to define and execute projects.
  • Identified program obstacles and communicated possible impacts to team.
  • Developed and maintained logistics workflows, procedures and reports.
  • Enhanced project visibility with regular status updates, leading to increased stakeholder engagement.
  • Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
  • Championed best practices in project management, fostering a culture of continuous improvement.
  • Networked with other professionals and organizations to expand contacts and opportunities.
  • Leveraged technological tools for efficient case management, organization, and enhanced client communication.

Portail de l'Immigrant Association

Settlement Worker
04.2021 - 04.2022

Job overview

  • Spearheaded the development and execution of innovative workshops and activities to enhance the settlement program and prepare for the school year
  • Managed a diverse caseload of up to 200 clients, addressing their unique cultural and personal challenges
  • Facilitated the achievement of client goals by providing personalized support and resources, ensuring their satisfaction and success
  • Improved customer satisfaction rates from 81% to 95% by actively seeking and implementing feedback and optimizing processes and service levels
  • Educated and empowered youth on effective communication and social change strategies, fostering a more inclusive community
  • Demonstrated exceptional attendance and punctuality, setting a high standard for professionalism and reliability
  • Managed up to 20 daily client inquiries through effective communication and problem-solving skills
  • Forged strategic partnerships with key organizations to expand support and raise awareness for critical issues
  • Managed client and program data using IRCC CRM system, ensuring accurate and up-to-date records
  • Conducted needs assessments to identify community needs and inform program development and strategic planning
  • Consistently planned, communicated, and executed community engagement activities with a focus on customer relationships

Chantiers Jeunesse

Outreach Officer
08.2019 - 04.2021

Job overview

  • Spearheaded and executed visits from prominent figures and community groups to maximize marketing exposure
  • Cultivated valuable industry connections to bolster community awareness and effectively promote services
  • Pioneered the establishment of a Western Office, securing 10 new partnerships for youth programs
  • Recruited up to 20 participants for an entrepreneurial program
  • Strategically planned, supervised, and coordinated community engagement workshops
  • Collaborated on budget management and partnership building to ensure successful community engagement initiatives
  • Focused on developing collaborative relationships and implementing customer-centric solutions

Education

University of Montreal

Master's from Business Law
01.2024

University Overview

Completed comprehensive studies in business law with a focus on corporate governance, compliance, and legal frameworks essential for developing effective client partnership strategies.

Alberta Insurance Council

Health Insurance
01.2024

University Overview

Completed the Health Insurance course at Alberta Insurance Council, gaining in-depth knowledge of insurance fundamentals and regulatory requirements.

Skills

  • Strategic Planning
  • Business Development
  • Client Relationship Management
  • Sales Generation
  • Customer-Centric Solutions
  • Goal setting
  • Team leadership
  • Contract negotiation
  • Negotiation
  • Business administration
  • Revenue development
  • Operations management
  • Strategic vision

Languages

French
Native or Bilingual
English
Native or Bilingual

Timeline

Program Manager | Talent Partner
Jumpstart Refugee Talent
04.2022 - 11.2024
Settlement Worker
Portail de l'Immigrant Association
04.2021 - 04.2022
Outreach Officer
Chantiers Jeunesse
08.2019 - 04.2021
Alberta Insurance Council
Health Insurance
Founder & CEO
En-riched Life Company Ltd.
University of Montreal
Master's from Business Law
Priscille De Bonté Poeri