PRISCILLA POMAAH APPAU
ADMINISTRATIVE ASSISTANT
Mississauga,ON
Summary
Organized and dedicated Administrative Assistant with 2 years of experience and a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Expert in Microsoft Office and data management, I excel in organizational skills and foster professional relationships, significantly improving project completion rates and operational cost savings.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Social Security and National Insurance Trust, SSNIT
11.2022 - 03.2024
- Provided comprehensive administrative support, including answering phones, managing calendars, and arranging travel, resulting in improvement in scheduling efficiency.
- Coordinated meeting schedules, managed project files, and prepared documents, which contributed to an increase in project completion rates.
- Streamlined the flow of information within the team, promoting seamless communication and reducing response times by 25%.
- Planned and organized daily operations, optimizing processes that led to a 10% reduction in operational costs.
- Processed and administered confidential data, maintaining compliance with service level agreements and audit requirements.
- Maintained and organized project files, tracked project milestones, and supported data entry tasks, improving data accuracy by 30%.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Administrative Assistant
E.Y Mining Company
08.2021 - 09.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Education
Post-Graduate Certificate - Human Resource Management
Humber College
Toronto, ON 05.2001 -
Bachelor of Arts - Industrial-Organizational Psychology
University Of Ghana
Ghana 05.2001 -
Skills
Proficient in Microsoft Office and data entry
Certification
Software Engineering
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Administrative Assistant
Social Security and National Insurance Trust, SSNIT
11.2022 - 03.2024
Administrative Assistant
E.Y Mining Company
08.2021 - 09.2022
Post-Graduate Certificate - Human Resource Management
Humber College
05.2001 -
Bachelor of Arts - Industrial-Organizational Psychology
University Of Ghana
05.2001 -
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