Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
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PRISCILLA POMAAH APPAU

PRISCILLA POMAAH APPAU

ADMINISTRATIVE ASSISTANT
Mississauga,ON

Summary

Organized and dedicated Administrative Assistant with 2 years of experience and a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Expert in Microsoft Office and data management, I excel in organizational skills and foster professional relationships, significantly improving project completion rates and operational cost savings.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Social Security and National Insurance Trust, SSNIT
11.2022 - 03.2024
  • Provided comprehensive administrative support, including answering phones, managing calendars, and arranging travel, resulting in improvement in scheduling efficiency.
  • Coordinated meeting schedules, managed project files, and prepared documents, which contributed to an increase in project completion rates.
  • Streamlined the flow of information within the team, promoting seamless communication and reducing response times by 25%.
  • Planned and organized daily operations, optimizing processes that led to a 10% reduction in operational costs.
  • Processed and administered confidential data, maintaining compliance with service level agreements and audit requirements.
  • Maintained and organized project files, tracked project milestones, and supported data entry tasks, improving data accuracy by 30%.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.

Administrative Assistant

E.Y Mining Company
08.2021 - 09.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.


Education

Post-Graduate Certificate - Human Resource Management

Humber College
Toronto, ON
05.2001 -

Bachelor of Arts - Industrial-Organizational Psychology

University Of Ghana
Ghana
05.2001 -

Skills

Proficient in Microsoft Office and data entry

Certification

Software Engineering

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Administrative Assistant

Social Security and National Insurance Trust, SSNIT
11.2022 - 03.2024

Administrative Assistant

E.Y Mining Company
08.2021 - 09.2022

Post-Graduate Certificate - Human Resource Management

Humber College
05.2001 -

Bachelor of Arts - Industrial-Organizational Psychology

University Of Ghana
05.2001 -
PRISCILLA POMAAH APPAUADMINISTRATIVE ASSISTANT