Priscilla Vienneau

• Oversaw daily restaurant operations, ensuring compliance with health and safety regulations.
• Trained and mentored staff on customer service best practices and operational procedures.
• Developed efficient scheduling systems to improve labor cost management and employee satisfaction.
• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Carefully interviewed, selected, trained, and supervised staff.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Reconciled cash and credit card transactions to maintain accurate records.
• Correctly calculated inventory and ordered appropriate supplies.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
• Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
• Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.

• Led implementation of student information systems, enhancing data accuracy and accessibility.
• Ensure a leadership role within the team regarding student-related files
• Developed and maintained academic records management processes to ensure compliance with regulatory standards.
• Supervise the team and case files
• Collect and receive tuition payments and follow up with students as required
• Update student records — financial component:
  - Service indicators
  - Student loans
  - Payment plans
  - Collection letters
  - Course retakes
  - Student loans
  - Financial Services
• Update student records — academic component:
  - Accuracy of transcripts and issuance of transcripts

- Academic progress

- Admission / registration / withdrawal

• Organize, collaborate, and participate in the processes of registration, admission, and certification of studies
• Perform any other related duties considered relevant by the supervisor

• Enroll students, at the request of the Associate Registrar, in the continuing education program on a regular basis
• Receive loan confirmations from Student Financial Aid Services
• Collect tuition fees from all students
  Prepare the daily bank deposit and submit it to Financial Services
• Perform various daily tasks in the Student Information Management System (SIMS)such as :

- Service indicator
- Client accounts
- Program
- Term
- Payment load / payment charges
- Refund
- Address
- Transcript, etc.

• T2202A process: Make required changes to the student’s record
• Proceed with collection of tuition fees as well as emergency assistance funds
• Receive and make calls, provide information or documents upon request, and send documents to the appropriate persons
• Perform data entry/typing (letters, memos, reports, tables, forms, etc.) for the Registrar
• Graduation process: Ensure the accuracy of graduate program data and the graduation ceremony speech
  Prepare certificates and diplomas for graduates
  Participate in the graduation ceremony in collaboration with the Associate Registrar

• Ensure a leadership role within the team regarding student-related files
• Developed and maintained academic records management systems to ensure data accuracy.
• Supervise the team and case files
• Collect and receive tuition payments and follow up with students as required
• Update student records — financial component: Service indicators Student loans Payment plans Collection letters Course retakes Student loans Financial Services
• Update student records — academic component: Accuracy of transcripts and issuance of transcripts Academic progress Admission / registration / withdrawal
• Organize, collaborate, and participate in the processes of registration, admission, and certification of studies
• Perform any other related duties considered relevant by the supervisor

• Receive and transfer telephone calls and complete reports related to these calls
• Coordinated scheduling for faculty meetings and events, enhancing communication efficiency.
• Take and forward messages and faxes
• Provide general information by phone or in person
• Welcome and direct students or visitors
• Complete forms, data sheets, late notices, standard letters, or other similar simple documents and send them as needed
• Perform text and data entry from manuscripts or any other sources
• Verify the accuracy of entries in the computer system
  Provide photocopying services
• Use a computer and various necessary software such as word processing, databases, spreadsheets, and in-house programs
• Use email
• Use the SGIE system: course planning, student registration/withdrawal, grading
• Organize departmental meetings, distribute preparatory documents, and draft minutes
  Perform any other related duties

• Prepare and teach various courses in the fields of secretarial studies and medical studies, including medical terminology courses covering the integumentary system, musculoskeletal system, and the senses, as well as courses on medical document management and transcription in French
• Developed and implemented engaging curriculum to enhance student learning experiences.
• Manage the classroom
• Work collaboratively as part of a team

• Prepare and teach various courses in the field of secretarial studies, including courses on PowerPoint and Microsoft Excel
• Manage the classroom
• Developed and implemented engaging lesson plans aligned with curriculum standards.
• Facilitated student assessments to evaluate comprehension and academic progress.
• Work collaboratively as part of a team

• Prepare and teach various courses in the fields of secretarial studies and medical studies, including courses on English transcription, Introduction to Computing, and Microsoft Excel
• Work collaboratively as part of a team
• Cultivated a positive classroom environment that encouraged student participation and collaboration.
• Manage evaluation results across the various secretarial programs

• Transcribed medical dictations with high accuracy and attention to detail.
• Reviewed transcripts for consistency with healthcare documentation standards.
• Developed comprehensive reference materials for specialized medical terminology usage.
• Corrected grammar, spelling, and syntax mistakes in medical records.
• Accurately documented medical dictation to record patient care records.