Priscilla Trevino
Lake Elsinore
Summary
Dynamic leader with a proven track record at US Foods, excelling in customer relationship management and team collaboration. Expert in driving sales growth and customer satisfaction through strategic planning and personalized solutions. Skilled in multitasking and organization, consistently exceeding sales quotas. Demonstrates exceptional ability to manage high-stress situations, fostering loyalty and repeat business.
Overview
10
10
years of professional experience
Work History
Territory Manager
US Foods
06.2022 - Current
- Built relationships with customers and community to establish long-term business growth.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Delivered customized solutions tailored to individual client needs, increasing overall customer satisfaction levels significantly.
- Attended trade shows and industry events to promote company products and services.
- Identified opportunities for upselling and cross-selling, resulting in increased average deal size.
- Self-motivated, with a strong sense of personal responsibility.
Customer Service Representative
US Foods
02.2021 - 06.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained new personnel regarding company operations, policies and services.
Job Coach
Toward Maximum Independence
08.2018 - 02.2021
- Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.
- Established a supportive environment for clients, conducting regular check-ins to address any concerns or obstacles during the job search process.
- Developed and maintained relationships with community resources to support job coaching.
- Offered ongoing support to clients throughout their job search process, leading to increased levels of motivation and selfconfidence.
- Developed and implemented job coaching plans for clients with diverse career goals.
Store Manager
Rent A Center
09.2014 - 08.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Graduate Certificate - Medical Assistant
Charter College
Long Beach, CA06-2009
Skills
- Team collaboration and leadership
- Customer relationship management
- Multitasking and organization
- Goals and performance
Timeline
Territory Manager
US Foods
06.2022 - Current
Customer Service Representative
US Foods
02.2021 - 06.2022
Job Coach
Toward Maximum Independence
08.2018 - 02.2021
Store Manager
Rent A Center
09.2014 - 08.2018
Graduate Certificate - Medical Assistant
Charter College
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