Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Priscilla Trejo

Anaheim

Summary

Results-driven professional with a strong background in financial services, real estate, and client relations. Proven ability to build relationships, educate clients on financial solutions, and drive revenue through strategic sales and customer service. Strong analytical skills with experience handling high-value transactions, market analysis, and contract negotiations. Committed to delivering exceptional service and guiding clients through the mortgage process with transparency and expertise.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Leasing Experience Specialist

Invitation Homes
12.2021 - Current
  • Maintain a minimum renewal rate of 74% by ensuring outstanding tenant satisfaction and client relationship management.
  • Manage new lease and renewal processes, providing leasing enhancement options to potential and existing residents.
  • Monitor property inventory, pricing trends, and market dynamics to make informed leasing decisions.
  • Streamline lease procedures by understanding resident needs and negotiating lease rates within asset management parameters.
  • Conduct in-person property showings to prospective tenants, increasing occupancy rates.

Realtor

Keller Williams
06.2021 - 09.2021
  • Conducted cold calls and lead generation to identify potential buyers, sellers, and renters, building a strong client pipeline.
  • Received training in real estate practices, market analysis, and client relationship management to develop industry expertise.
  • Attended networking events, open houses, and industry training to stay updated on market trends and DRE regulations.

Client Service Representative

Bank of America
01.2021 - 09.2021
  • Processed high-volume cash transactions, deposits, withdrawals, and payments while maintaining accuracy and compliance with banking regulations.
  • Provided exceptional customer service, assisting clients with account inquiries, balance checks, and fraud prevention measures.
  • Promoted banking products and services, such as credit cards, loans, and savings accounts, to help customers achieve their financial goals.
  • Maintained strict security protocols while handling sensitive customer information and large sums of cash.

Retail Sales Consultant

Sprint
05.2019 - 12.2020
  • Increased monthly sales revenue by 15% through strategic upselling of mobile plans and accessories.
  • Provided exceptional customer service, assisting customers with device troubleshooting, account management, and plan selections.
  • Handled billing inquiries and contract renewals, resolving customer concerns to increase satisfaction and retention.
  • Processed new activations, upgrades, and trade-ins, ensuring seamless transactions and compliance with company policies.

Retail Sales Consultant

Aldo
03.2018 - 05.2019
  • Delivered personalized sales consultations, identifying customer needs and recommending products to maximize satisfaction and revenue.
  • Consistently exceeded sales targets by leveraging strong communication skills, upselling techniques, and a consultative sales approach.
  • Built and maintained strong customer relationships, fostering repeat business through exceptional service and trust

Education

Bachelor of Arts - Criminal Justice

California State University Northridge
Northridge
05-2019

Skills

    Property Maintenance & Lease Administration
    Financial Analysis & Budgeting
    Market Analysis & Revenue Management
    Strategic Planning & Team Leadership
    Resident Relations & Conflict Resolution
    Yardi Salesforce MS Office Suite

Languages

English
Spanish

Certification

CA DRE License #02136178

Timeline

Leasing Experience Specialist

Invitation Homes
12.2021 - Current

Realtor

Keller Williams
06.2021 - 09.2021

Client Service Representative

Bank of America
01.2021 - 09.2021

Retail Sales Consultant

Sprint
05.2019 - 12.2020

Retail Sales Consultant

Aldo
03.2018 - 05.2019

Bachelor of Arts - Criminal Justice

California State University Northridge

Similar Profiles

CREATE PROFILE
Priscilla Trejo