Priscilla Standley
North Hollywood
Summary
Patient financial service representative with extensive experience at Valley Presbyterian Hospital, specializing in payment processing and insurance verification. Demonstrated success in claims management and financial reporting, contributing to improved operational efficiency. Strong customer relationship management skills enhance patient satisfaction and trust.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Patient Financial Service Representative
Valley Presbyterian Hospital
Van Nuys
10.2021 - Current
- Accurately entered payments from patients and insurers into financial databases.
Recorded payment breakdowns on spreadsheets for consistent administrative insight.
Facilitated bank order changes to accommodate departmental requests smoothly.
Produced remittance advices from various sources for precise record-keeping.
Guided patients through applying for charity assistance amid financial challenges.
Effectively handled patient questions concerning charges and account specifics.
Emergency Room Chart Auditor
West Hills Hospital & Medical Center
West Hills
09.2017 - 10.2021
- Conducted audits to verify patient chart compliance with Medicare regulations.
Processed proper coding and charges for all emergency room patients.
Registrar
West Hills Hospital & Medical Center
West Hills
11.2016 - 09.2017
- Determined eligibility and benefits by acquiring and verifying demographic and insurance information.
Obtained necessary consent signatures for treatment at initial visit.
Collected all out-of-pocket payments at time of service.
Assisted with transitions between outpatient and inpatient care as needed.
Biller and Collector
Healthline Medical Group
Van Nuys
09.2011 - 10.2016
- Ensured proper claim submission with correct ICD-9 and CPT codes alongside necessary documentation.
Recorded payments from both insurance providers and patients to ensure financial accuracy.
Evaluated outstanding accounts, submitting appeals at levels 1 and 2 when needed.
Biller and Collector/Office Manager/Medical Assistant
Marie-Therese Pean, M.D.
Tarzana
05.2001 - 09.2011
- Processed claims for office with correct ICD-9 and CPT codes promptly.
Managed follow-ups on unpaid claims and dispatched statements to patients for out-of-pocket costs.
Ensured front office staff collected necessary upfront payments and registered patients on time.
Assisted in rooming patients by noting chief complaints and gathering medical histories.
Administered vaccines and drew blood while taking vital signs for accurate assessments.
Executed EKGs and supported physician during minor procedures to improve patient care delivery.
Education
Associate - Diagnostic Medical Imaging
Casa Loma College
Van Nuys, CA02.2021
Medical Biller & Coding Certificate -
Bryman College
Reseda, CA06.2001
Medical Assistant Certificate -
Bryman College
Reseda, CA08.2000
Skills
- Payment processing and insurance verification
- Claims management
- Financial reporting and medical coding
- Customer relationship management
Certification
HIPAA compliant, Medical Assistant Certificate, BSL/CPR certified, Medical Billing Certificate, Fire Card, Associate degree
References
Available upon request
Languages
English
Professional
Spanish
Professional
Timeline
Patient Financial Service Representative
Valley Presbyterian Hospital
10.2021 - Current
Emergency Room Chart Auditor
West Hills Hospital & Medical Center
09.2017 - 10.2021
Registrar
West Hills Hospital & Medical Center
11.2016 - 09.2017
Biller and Collector
Healthline Medical Group
09.2011 - 10.2016
Biller and Collector/Office Manager/Medical Assistant
Marie-Therese Pean, M.D.
05.2001 - 09.2011
Associate - Diagnostic Medical Imaging
Casa Loma College
Medical Biller & Coding Certificate -
Bryman College
Medical Assistant Certificate -
Bryman College