Priscilla Santos
Burnaby ,BC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Educational Assistant
Vancouver Board Of Education
09.2012 - Current
- Provided support to help students with special needs learn and grow.
- Supported student learning objectives through personalized and small group assistance.
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
Concierge
Sunrise Senior Living
05.2012 - 01.2020
- Maintained front desk's concierge book to provide visitors with access to relevant information.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Arranged for transportation for medical appointments, religious services, and residents' family events.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Facilitated visitor requests for dining.
Customer Service Representative
Sears
07.2010 - 12.2012
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Diploma - Health Care Aide
Gateway College
Vancouver, BC09.2011
Skills
- Verbal and Written Communication
- Audio-Visual Demonstrations
- Effective Communication
- Encouraging Participation and Inclusivity
- Bilingual in Spanish and English
- Secondary Education
- Clerical Support
Languages
Spanish
Native or Bilingual
Timeline
Educational Assistant
Vancouver Board Of Education
09.2012 - Current
Concierge
Sunrise Senior Living
05.2012 - 01.2020
Customer Service Representative
Sears
07.2010 - 12.2012
Diploma - Health Care Aide
Gateway College
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