Priscilla Rivas
Los Angeles
Summary
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Overview
8
8
years of professional experience
Work History
Call Center/ Quality Assurance and Quality Improvement / Receptionist
Angeles Community Health Center
09.2021 - Current
- Answering over 100 calls per day, providing successful solutions in a polite manner using active listening to ensure customer retention with providing appointments and working with provider’s schedules.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Working in Quality Improvement/Quality Assurance to simplify and Analyze customer information to get a percentage of data being looked for to improve numbers and bring customers back.
- Developed patient communication protocols that improved service quality and responsiveness.
- Managed patient check-in processes, ensuring smooth and efficient operations.
- Coordinated appointment scheduling using electronic health record systems to enhance patient flow.
Cashier
Wingstop
05.2017 - 12.2020
- Maintained cleanliness and organization of dining and service areas to enhance customer experience.
- Processed customer transactions efficiently using POS systems, ensuring accuracy in cash handling.
- Assisted in training new cashiers on register operations and customer service best practices.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Monitored promotional displays to ensure compliance with marketing strategies and enhance product visibility.
Education
Associates Degree - Natural Sciences
East Los Angeles College
01.2022
Skills
- Relationship Building
- Communication
- Appointment scheduling
- Problem solving
- Adaptability and Flexibility
- Administrative support
- Credit and Cash Transactions
- Learning Strategies
- Excel
- Customer/Client relations
LANGUAGES
English
Spanish
Timeline
Call Center/ Quality Assurance and Quality Improvement / Receptionist
Angeles Community Health Center
09.2021 - Current
Cashier
Wingstop
05.2017 - 12.2020
Associates Degree - Natural Sciences
East Los Angeles College
Awards
Work Related, Employee of the Month