Results-driven professional with a strong focus on customer service and team leadership. Proven ability to build strong customer relationships and resolve conflicts effectively, ensuring high levels of satisfaction.
Overview
14
14
years of professional experience
2
2
Certifications
Work History
Customer Service Representative
Simpler Life Emergency Provisions Inc.
Redlands
2018.06 - 2025.12
Built a strong customer relationships by providing attentive service and support.
Assisted customers with order placement and shipping questions
Answered multiple phone lines and directed calls as needed
Supported manager with purchasing tasks and vendor communications
Supervised team members and helped build positive customer rapport
Handled customer issues and escalated concerns
Sales Telemarketer
Lifetime Solutions
Victorville
2016.06 - 2018.03
Handled incoming and outgoing calls
scheduled appointments for in home water tests
Achieved 3rd best sales ranking in the company worldwide
Maintained accurate records of clients' interactions and appointments.
Provided clear information about products and services to customer
Merchandise Manager
Walmart
Beaumont
2011.10 - 2016.06
Delivered excellent customer service support on sales floor
Operated as a cashier and managed front end operatons
Supervised and managed several employees across two departments