Priscilla Kasongo
Brooks,AB
Overview
5
5
years of professional experience
Work History
Quality Control
JBS CANADA FOOD
Brooks
05.2023 - 06.2024
- Performed visual and dimensional inspections of components, assemblies, and products to ensure compliance with customer specifications.
- Monitored production processes for quality control purposes, ensuring that all work is completed according to established standards.
- Conducted root cause analysis to identify sources of defects or non-conformance issues in order to prevent reoccurrence.
- Utilized a variety of measuring instruments including calipers, micrometers, gauges and other precision tools.
- Maintained accurate records on product inspection results and reported findings to management team.
- Developed corrective action plans when needed to resolve quality issues.
- Investigated supplier problems associated with defective materials received from outside vendors in order to determine root causes of failure.
Project Lead ( Part-time)
ASSOCIATION FRANCOPHONE DE BROOKS
Brooks
04.2023 - 04.2024
- Coordinated resources to ensure successful completion of projects.
- Assigned tasks to team members and monitored progress.
- Provided guidance and direction to project teams.
- Conducted regular meetings with key personnel to discuss progress and address any issues.
- Facilitated communication among cross-functional teams in order to achieve deliverables on time.
- Analyzed customer requirements in order to develop solutions that meet their needs.
- Monitored costs associated with each project in order to maintain budget objectives.
- Reviewed technical documents such as design specifications, test plans, user manuals.
- Evaluated processes used by the organization in order to identify areas for improvement.
- Assembled project teams and assigned individual responsibilities to facilitate on-time completion of planned tasks.
- Maintained close connection with project personnel to quickly identify and resolve problems.
Childcare Educator
Les Lucioles INC.
Whitby
08.2020 - 04.2022
- Established good relationships with parents and guardians through regular communication via phone or emails.
- Attended workshops and training sessions related to childcare education and best practices.
- Built program plans for youth of varying ages to support growth and development.
- Resolved behavior issues and conflicts among participants, facilitating productive conversations and developing atmosphere of mutual respect.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Participated in workshops, trainings and conferences to improve educational skills.
- Monitored student progress to ensure cooperation and growth.
- Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems.
- Integrated technology into lesson plans.
- Identified early signs of emotional and developmental problems in children to bring concerns to parents' attention.
Customer Service Cashier
Caldense Bakery
Whitby
06.2019 - 05.2020
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Assisted customers with locating merchandise within the restaurant.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Provided excellent customer service by helping customers locate items they were looking for.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolutions.
- Built loyal clientele through friendly interactions and consistent appreciation and make them faithful in the store.
- Delivered tactful discussions and diplomacy when responding to escalating situations.
Education
Digital Marketing & E- Commerce Certificate
Ecoles Entrepreneur Québec (online)
Québec L05-2024
Associate of Arts - Child And Youth Care Certificate
College Boreal
Toronto, ON12-2021
High School Diploma -
Ecole Secondaire St Charles Garnier
Whitby, ON06-2020
Skills
- Quality control abilities
- Communication skills
- Active listening
- Time management
- problem & conflicts solving
- Interpersonal skills
- Microsoft office
- Canva
- CRM
- Canva
- Wordpress
- Meta business ads
Languages
French, English
Professional
Affiliations
- volunteer in ASSOCIATION FRANCOPHONE of BROOKS by helping child and youth doing their school duties
Timeline
Quality Control
JBS CANADA FOOD
05.2023 - 06.2024
Project Lead ( Part-time)
ASSOCIATION FRANCOPHONE DE BROOKS
04.2023 - 04.2024
Childcare Educator
Les Lucioles INC.
08.2020 - 04.2022
Customer Service Cashier
Caldense Bakery
06.2019 - 05.2020
Digital Marketing & E- Commerce Certificate
Ecoles Entrepreneur Québec (online)
Associate of Arts - Child And Youth Care Certificate
College Boreal
High School Diploma -
Ecole Secondaire St Charles Garnier