Priscilla Perez
Shafter
Summary
Dynamic admissions supervisor with proven leadership at Bristol Hospice, enhancing team performance through innovative training programs and effective communication. Expert in medical admissions processes and data management, driving operational efficiency and improving patient intake strategies. Recognized for problem-solving abilities and commitment to fostering a collaborative work environment.
Overview
26
26
years of professional experience
Work History
Admission Supervisor
Bristol Hospice
08.2021 - Current
- Supervised daily admissions operations, ensuring efficient processing of referrals and timely communication with prospective patients and referral sources.
- Developed training programs for new admissions staff, enhancing team performance and knowledge of hospice services.
- Facilitated meetings to align departmental goals with organizational objectives and improve patient admission strategies.
- Collaborated on data management systems to streamline record-keeping and enhance reporting accuracy for admissions metrics.
- Led team development initiatives, fostering a culture of collaboration and continuous improvement among admissions staff.
- Trained staff on new technologies and systems, enhancing their ability to manage admissions effectively and securely.
- Provided ongoing support to the admissions team, addressing challenges and promoting a positive work environment.
- Handled escalated concerns or disputes related to the admissions process, working diligently to reach satisfactory resolutions for all parties involved.
- Conducted performance evaluations for admissions team members, providing constructive feedback and identifying training needs.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Completed bi-weekly payroll for 17 employees.
Lead Admission Supervisor
Bristol Hospice
09.2019 - 08.2021
- Developed training programs to enhance staff skills and improve admission processes.
- Monitored admission metrics to evaluate team performance and identify areas for improvement.
- Facilitated team meetings to discuss operational challenges and strategize solutions.
- Collaborated with healthcare providers to streamline patient intake and admission procedures.
- Trained new staff on admission protocols, ensuring compliance with company standards.
- Conducted performance reviews to provide constructive feedback and support employee growth.
- Designed onboarding materials for new admissions staff, improving training efficiency.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Led initiatives to enhance communication between admissions and other departments, improving workflow.
- Supported conflict resolution among team members, fostering a collaborative work environment.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
Admissions Coordinator
Bristol Hospice
07.2011 - 09.2019
- Manage high-volume incoming referrals with accuracy and urgency, ensuring all documentation is complete and routed appropriately.
- Provide compassionate and professional communication to patient families and referral sources to facilitate a smooth transition into hospice care.
- Communicate with DME vendors to place orders, confirm availability, and resolve any delivery issues.
- Provide support to team members during staffing shortages, ensuring uninterrupted operations and timely task completion.
- Verify that all required patient details are properly documented when initiating charts to support compliance and continuity of care.
Health Information Clerk/Receptionist/Ward Clerk
Bakersfield Family Medical Center
05.2004 - 07.2011
- Processed records quickly to avoid delays and keep workflows running smoothly.
- Worked with professionals on scanning and releasing information to departments.
- Accurately scanned, indexed and inputted documents into electronic health record system.
- Processed records efficiently and oversaw timely project completion.
- Copied medical records and performed various clerical tasks as required.
- Located, retrieved, sent and scanned medical record data.
- Assisted in training new Health Information Clerks, sharing expertise on established procedures and best practices in the field.
- Collaborated with healthcare professionals to gather essential information, improving the quality of patient records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Assisted with onboarding new clients and securing paperwork completion.
- Organized paperwork for doctors, nurses, and patients.
- Assisted nursing staff with daily tasks, contributing to a well-organized and functional ward environment.
- Stored and retrieved permanent records on daily basis.
- Maintained accurate patient records, ensuring confidentiality and adherence to HIPAA regulations.
Shift Supervisor
Carl's Jr
04.2000 - 02.2003
- Supervised daily operations to ensure compliance with company standards and procedures.
- Coordinated shift schedules to optimize staffing and enhance operational efficiency.
- Trained staff on menu offerings, service protocols, and health regulations.
- Conducted regular inventory audits to maintain stock levels and reduce waste.
- Monitored staff performance and provided constructive feedback for improvement.
- Ensured cleanliness and organization of work areas to meet health standards.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
Education
High School Diploma -
South High School
Bakersfield, CA06-2000
Skills
- Admissions expertise
- Marketing
- Strong leadership
- Medical admissions processes
- Computer literacy
- Teamwork and collaboration
- Problem-solving
- Multitasking and organization
- Reliability
- Effective communication
- Active listening
- Verbal and written communication
- Microsoft office
Timeline
Admission Supervisor
Bristol Hospice
08.2021 - Current
Lead Admission Supervisor
Bristol Hospice
09.2019 - 08.2021
Admissions Coordinator
Bristol Hospice
07.2011 - 09.2019
Health Information Clerk/Receptionist/Ward Clerk
Bakersfield Family Medical Center
05.2004 - 07.2011
Shift Supervisor
Carl's Jr
04.2000 - 02.2003
High School Diploma -
South High School