PRISCILLA OLOWE
Winnipeg,Manitoba
Summary
Customer Service professional with a pleasant and positive attitude Client-focused, results-oriented worker with solid customer service experience in the retail industry, committed to providing each and every customer with satisfactory services -Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Telesolutions International
Winnipeg, MB
07.2020 - 01.2024
- Inside sales telemarketing
- Outbound calls
- Canvassing
- Sending and replying emails
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Made outbound calls to obtain account information.
Official Canvasser
Titan Advertising Group Inc
Winnipeg, MB
03.2016 - 08.2020
- Looked for people to sponsor children in developing countries
- Answered questions related to the sponsoring of children
- Supervised the work of other sales representatives
- Walked over five thousand miles daily to register sponsors.
- Memorized and recited sales scripts prepared by employer.
Education
Customer Service Skills and Telephone Etiquette - Customer Service
ALISON
ONLINE02-2024
Introduction To Emergency Crisis Management - Emergency Crisis Management
Alison
Online02-2024
Bachelor of Arts - Criminology
University of Manitoba
Winnipeg, MB10.2016
Skills
- Effective at communicating with a diverse population of people, with great interpersonal skills to
- Build long lasting relationships
- Highly organized with keen attention to details
- Ability to multi-task
- Knowledge in computer usage, especially Microsoft Word, PowerPoint, Excel, and Outlook
- Typing speed of 46 wpm
- Provides prompt customer service with politeness and professionalism
- Process customers’ orders and requests in a timely and effective manner
- Thorough knowledge of product items and the store’s policies to assist customer needs
- Politeness and friendliness to workers
- Verbal and Written Communication
- Upselling Products and Services
- Order and Refund Processing
- Inbound and Outbound Calling
- Credit Card Payment Processing
References
Available on Request
Timeline
Customer Service Representative
Telesolutions International
07.2020 - 01.2024
Official Canvasser
Titan Advertising Group Inc
03.2016 - 08.2020
Customer Service Skills and Telephone Etiquette - Customer Service
ALISON
Introduction To Emergency Crisis Management - Emergency Crisis Management
Alison
Bachelor of Arts - Criminology
University of Manitoba
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