Priscilla Nanjovu
Toronto,ON
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
AAR Medical Insurance
01.2020 - 08.2023
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Made outbound calls to obtain account information.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
GED -
Mengo School of Nursing And Midwifery
Uganda06-2019
Skills
- Appointment Scheduling
- Inbound and Outbound Calling
- Account Updating
- Data Collection
- Scheduling
- Product Knowledge
- Call Management
- Information Security
- Data Entry
- Multi-Task Management
- Medical Terminology Knowledge
Certification
- Diploma In Nursing
- Certificate in First Aid and CPR Training
Languages
English
Elementary
Timeline
Customer Service Representative
AAR Medical Insurance
01.2020 - 08.2023
GED -
Mengo School of Nursing And Midwifery
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