Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Priscilla Murillo

Riverside,CA

Summary

Dynamic customer service professional with extensive experience at Walmart, excelling in conflict resolution and payment processing. Proven ability to manage returns and maintain compliance with regulations, while fostering strong client relationships. Bilingual and adept at multitasking, consistently delivering exceptional service and exceeding performance standards.

Overview

11
11
years of professional experience

Work History

Cashier

Speedway Gas Station
03.2024 - 01.2025
  • Greeted over 50 customers entering store and responded promptly to customer needs.
  • Answered questions about store policies and addressed customer concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Learned duties for various positions and provided backup at key times.
  • Redeemed coupons to discount purchases.
  • Checked temperatures to make sure all food and safety regulations are being followed.

Customer Service Representative

Walmart
11.2013 - 11.2020
  • Communicated with management when customer issues escalated and worked to find resolutions.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Loaded customer credit cards and signed up new customers for card programs.
  • Answered department phone calls.
  • Sorted and counted coin and currency to make change for associates.
  • Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
  • Developed and maintained professional working relationships with customers, co-workers and vendors to build trust and rapport.
  • Issued credits for contested returns, shipping fees and damaged merchandise.
  • Managed informational database and processing of returns.
  • Monitored and validated returns, exchanges, check authorizations, voids and other transactions.
  • Assisted in preparing audit schedules, compliance reports, NSARs, tax returns and financial statements.
  • Learned and adapted quickly to new technology and software applications.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Performed check cashing for customers based on company policies.
  • Maintained and managed HAZMAT program.
  • Responded to emergency sanitation needs in prompt and professional manner, alerting hazmat professionals in alignment with OSHA requirements.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Supported tellers by processing transactions involving money orders, cashiers checks and payments.
  • Issued and cashed 50 daily money orders worth over $20,000.
  • Gained extensive knowledge in data entry, analysis and reporting.

Education

High School Diploma -

Rubidoux High
Riverside, CA
06-2006

Skills

  • Returns processing
  • Order packaging
  • Product restocking
  • Conflict resolution
  • Bilingual
  • Identification checks
  • Liquor law compliance
  • Payment processing
  • Multitasking and organization
  • Time management skills
  • Customer service excellence
  • Money transfer systems
  • Anti-money laundering regulations
  • Money order printing

Accomplishments

  • Received over 3 recognition awarded to staff who correctly check the ID of the secret shopper.
  • Food handlers card
  • recognition for providing excellent customer service and going above and beyond.

Timeline

Cashier

Speedway Gas Station
03.2024 - 01.2025

Customer Service Representative

Walmart
11.2013 - 11.2020

High School Diploma -

Rubidoux High

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Priscilla Murillo