Priscilla Morales
Magalia
Summary
Dynamic professional with a proven track record at Planned Parenthood Chico, excelling in exceptional communication and staff training. Adept at maintaining confidentiality while managing sensitive information, I foster teamwork and ensure efficient office operations, contributing to a positive environment and enhancing customer service and excellence patient care.
Overview
21
21
years of professional experience
Work History
Front Office Lead
Planned Parenthood Mar Monte
12.2021 - Current
- Demonstrated strong leadership skills.
- Oversaw daily front office operations, delegating tasks as necessary to maintain an efficient workflow.
- Managed financial transactions accurately, balancing cash drawers daily to prevent discrepancies or errors in daily drops.
- Handled sensitive patient information discretely, adhering to strict confidentiality protocols at all times.
- Maintained a clean and organized workspace to ensure smooth front office operations and a positive environment for patients and guests.
- Provided exceptional customer service by greeting guests warmly, answering questions knowledgeably, and handling requests efficiently.
- Assisted in employee training, helping to develop a highly capable front office team committed to providing excellent service.
- Collect patient documents and information upon referral.
- Monitored office supplies by checking inventory and placing orders.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
Judicial Assistant
Santa Barbara Superior Court
09.2008 - 07.2021
- Contributed to a positive work environment by fostering teamwork among court staff members.
- Maintained confidentiality of sensitive information while handling high-profile or complex cases.
- Expedited court proceedings by effectively prioritizing tasks according to urgency and deadlines.
- Answered telephone calls, took messages and transferred calls to appropriate colleagues.
- Maintained and updated electronic databases to accurately and securely store court documents.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Reviewed incoming request for records requests.
- Stayed on top of pending records by reviewing documents for progress for needed copies.
- Serving the public for records of the counter.
- Providing customers with records request through email, fax, mail.
Medical Assistant
Planned Parenthood
12.2003 - 08.2008
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Taught patients about medications, procedures, and care plan instructions.
Education
Cosmetology -
Santa Barbara City College
Santa Barbara, CA07.2000
High School Diploma -
Santa Barbara High School
Santa Barbara, CA06.1999
Skills
- Exceptional communication
- Staff training
- Appointment scheduling
- Customer service
- Maintaining confidentiality
- Customer service expertise
- Opening and closing offices
- Office organization
- Scheduling appointments
- Insurance verification
- Sensitive information handling
- Information protection
- Record preparation
- Appointment confirmation
- Teamwork
- Multitasking and organization
- Reliability
- Excellent communication
- Phone and email etiquette
Languages
Spanish
Native or Bilingual
Timeline
Front Office Lead
Planned Parenthood Mar Monte
12.2021 - Current
Judicial Assistant
Santa Barbara Superior Court
09.2008 - 07.2021
Medical Assistant
Planned Parenthood
12.2003 - 08.2008
Cosmetology -
Santa Barbara City College
High School Diploma -
Santa Barbara High School
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