Priscilla Mohlala
Mississauga,ON
Summary
Dynamic and results-oriented professional with extensive experience in customer service and administrative roles, notably at Civello. Excelled in organization and time management, significantly enhancing client satisfaction and operational efficiency. Skilled in telephone communication and data entry, adept at fostering positive relationships and resolving complaints swiftly. Demonstrated ability to maintain high standards in fast-paced environments.
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
11
11
years of professional experience
Work History
Receptionist
Civello
08.2020 - 09.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Customer Service Representative
LCBO
07.2018 - 09.2020
Server
Wild Wing
01.2014 - 03.2016
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
Broadcast Journalism
University of Toronto
Toronto, NoneSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Appointment scheduling
- Greeting and seating clients
Languages
English
Native or Bilingual
Timeline
Receptionist
Civello
08.2020 - 09.2024
Customer Service Representative
LCBO
07.2018 - 09.2020
Server
Wild Wing
01.2014 - 03.2016
Broadcast Journalism
University of Toronto
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