Priscilla Mary Lee
Anaheim
Summary
Compassionate Mental Health Counselor with a proven track record in developing and implementing individualized care plans that enhance clients’ quality of life. Demonstrates strong interpersonal skills to identify issues and foster collaborative relationships, ensuring client acquisition and retention. Adept at navigating high-demand environments, consistently transforming concepts into successful outcomes through strategic problem-solving and persuasive negotiation. Committed to creating an inclusive atmosphere that promotes shared vision and team development.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sales Representative
HSI
Garden Grove
08.2019 - 01.2024
- Generated leads through home improvement sales.
- Handled takeovers of calls to ensure continuity.
- Evaluated and handled credit applications.
Director of Operations
Arjuna Diamonds
Newport Beach
09.2015 - 08.2016
- Worked in tandem with the CEO to revitalize a stagnant company from the inside out, resulting in 200% month-over-month revenue growth.
- 100+ sales calls daily, with a 20% appointment ratio.
- Scheduled weekly appointments, flights, and travel as necessary.
- Social Media Marketing – Developed, strategized, and promoted the use of social media to promote sales.
Sales Representative & Front Office Attendant
Mario Marsetti Insurance Services Insurance
02.2007 - 02.2012
- Fielded incoming calls and contacted the DMV as needed.
- Welcomed customers and addressed their inquiries.
- Find each customer the best insurance policy and price that suit their needs.
- Make deposits and withdrawals from the bank for customer/DMV transactions.
- Bookkeeping all finances (in and out).
- File all customer paperwork by policy number, and enter all the data into their own personal files on the computer (data entry).
- Make copies of all identification, vehicle registrations, etc.
- Handled a range of assigned tasks effectively.
Caregiver (private)
02.2007 - 02.2012
- Enhanced skills in working with individuals challenged by Autism and Down syndrome.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Enhanced the ability to understand and interpret written texts.
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Consulted with client care team to continually update care plans.
Sales Associate
Family Christian Bookstore
03.2008 - 07.2010
- Networking to bring in new customers
- Educating customers about different products and books
- Opening and closing the store
- Handling all deposits to bank
- Store Remodeling and Merchandising
- Payroll and scheduling
Sales Ninja
Wayne Chang & Associates
- Executed high-volume cold-calling strategies to connect with potential clients.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Realty buying and selling.
Education
College - Psychology
Santa Ana College
01.2021
High School -
Los Amigos High School
Fountain Valley, CA01.2009
Skills
- Behavioral support
- Social skills training
- Group contingency management
- Safety monitoring
- Social skills development
- Conflict resolution techniques
- Health and safety regulations
- Cognitive Disabilities Understanding
- Active listening
Certification
- Hippa compliance
- Violence Prevention and Awareness
Professional Profile
I utilize keen insight to identify issues, work collaboratively to develop creative solutions, actively implement solutions and plans with consistent follow through; skilled team development and guidance, building consensus through education and a shared vision; client acquisition, retention and maximization through relationship-building; persuasive negotiator; able to manage expectations in alignment with company vision, Thrives in a high-demand, fast-paced environment; motivated self-starter, transforms basic ideas into profitable realities; embraces changing and challenging situations as opportunities for growth and momentum
Timeline
Sales Representative
HSI
08.2019 - 01.2024
Director of Operations
Arjuna Diamonds
09.2015 - 08.2016
Sales Associate
Family Christian Bookstore
03.2008 - 07.2010
Sales Representative & Front Office Attendant
Mario Marsetti Insurance Services Insurance
02.2007 - 02.2012
Caregiver (private)
02.2007 - 02.2012
Sales Ninja
Wayne Chang & Associates
College - Psychology
Santa Ana College
High School -
Los Amigos High School
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