Summary
Overview
Work History
Education
Skills
Timeline
Generic

Priscilla Laase

Office Administration
San Bernardino,CA

Summary

Goal-driven Office Administration professional well-versed in customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling and coordinating referrals, data entry and database administration. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position.

Overview

14
14
years of professional experience

Work History

Front Desk Receptionist

Walmart
09.2019 - Current
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
  • Scheduled appointments accurately using reservation software, reducing conflicts or double-booking.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Completed all tasks in compliance with company policies and procedures.
  • Maintained confidentiality of sensitive data to protect customer and business information.

Appointment Scheduler

Family Medicine Clinic Lawton
07.2012 - 02.2014
  • Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
  • Reduced no-show rates by consistently following up with clients prior to their scheduled appointments.
  • Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
  • Optimized available time slots by proactively identifying opportunities to fill cancellations or last-minute openings.
  • Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
  • Increased appointment scheduling efficiency by implementing user-friendly software systems.

Referral Coordinator

Doty Family Medical
08.2010 - 09.2011
  • Enhanced patient satisfaction with timely coordination of referrals and appointments.
  • Reduced wait times for specialist appointments by proactively identifying available slots and coordinating schedules.
  • Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
  • Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.

Education

High School Diploma -

Mojave River Academy
Orange County
06.2011

Skills

  • Office Administration
  • Customer Service
  • Administrative Support
  • Multi-line phone proficiency
  • Appointment Scheduling
  • Confidential information management
  • Data entry proficiency
  • Scheduling Software
  • HIPAA Regulations
  • Insurance Verification
  • Records Maintenance
  • Medical terminology knowledge
  • Insurance verification

Timeline

Front Desk Receptionist

Walmart
09.2019 - Current

Appointment Scheduler

Family Medicine Clinic Lawton
07.2012 - 02.2014

Referral Coordinator

Doty Family Medical
08.2010 - 09.2011

High School Diploma -

Mojave River Academy

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Priscilla Laase Office Administration