PRISCILLA KOUAKANOU
Montreal,QC
Summary
Organized and proactive professional with over two years of experience in customer service and administrative coordination. Recognized for my attention to detail, strong sense of responsibility, and ability to manage multiple priorities simultaneously. I effectively contribute to project follow-up, operational optimization, and customer satisfaction. Autonomous and results-oriented, I quickly adapt to dynamic environments while maintaining high standards of quality and performance.
Overview
6
6
years of professional experience
Work History
Crew Member
McDonald's
Montreal, QC
03.2025 - Current
- Process payments and handle cash transactions
- Collaborate with team members to ensure smooth service
- Maintain quality and cleanliness standards
- Provide direct customer service in French and English
- Coordinate with kitchen staff to ensure customer satisfaction
- Handle complaints using a solution-oriented approach
- Strictly follow internal quality standards and procedures
Customer Service Clerk
Couche-Tard
Brossard, QC
11.2023 - 03.2025
- Provided fast, courteous, and efficient customer service in a dynamic environment
- Managed cash register transactions accurately (cash, cards, lottery, etc.)
- Balanced cash registers and ensured fund accuracy at the end of shifts
- Prepared end-of-day reports and ensured compliance with internal procedures
- Maintained product displays and restocked merchandise
- Ensured store cleanliness and organization according to company standards
- Contributed to a safe and welcoming environment for customers
Commercial Assistant
Méridien Service
Cotonou, Benin
02.2020 - 08.2023
- Coordinated and monitored commercial projects from needs assessment to delivery
- Prepared regular activity reports for management, tracking performance objectives
- Received delivered goods while verifying quality and quantities
- Managed the commercial team’s schedule and prioritized tasks for optimal productivity
- Ensured communication between clients, suppliers, and internal teams
- Prepared quotations, contracts, and administrative project documents
- Monitored budgets, orders, and performance indicators
- Quickly identified and resolved issues to ensure customer satisfaction
- Contributed to process optimization and continuous improvement
- Maintained accurate client databases
- Oversaw logistical and administrative follow-up of orders through delivery and invoicing
- Proficient in Microsoft 365 (Outlook, Word, Excel, Teams, OneDrive)
- Experienced in managing emails, calendars, documents, and shared files using Microsoft 365 tools
Education
Diploma of Vocational Studies (DEP) - IT Support Technician
CSSDM EMICA
MontrealBachelor’s Degree - Business Administration and Project Management
Les Cours SONOU
CotonouSkills
- Project management and coordination
- Bilingual customer service (French/English) and client relationship management
- Organization, priority management, and multitasking
- Administrative rigor and attention to detail
- Operations management and compliance with procedures
- Professional communication and team coordination
- Problem-solving and initiative
- Autonomy and strong sense of responsibility
- Proficiency with POS systems and computer tools
- Multitasking and organization
- Time management
- Administrative support experience
LANGUAGES
French – Native (spoken and written)
English – Advanced (spoken and written)
Interests
Sport
Fashion
Technologie
Timeline
Crew Member
McDonald's
03.2025 - Current
Customer Service Clerk
Couche-Tard
11.2023 - 03.2025
Commercial Assistant
Méridien Service
02.2020 - 08.2023
Bachelor’s Degree - Business Administration and Project Management
Les Cours SONOU
Diploma of Vocational Studies (DEP) - IT Support Technician
CSSDM EMICA
INTERESTS
Sports activities, Personal development, Fashion and travel