Priscilla Guadron
Garden Grove
Summary
I am highly motivated, with over 8 years of experience providing customer service and high-level support to peers. I possess exceptional communication and interpersonal skills with a proven ability to work independently and as part of a team.
Overview
4
4
years of professional experience
Work History
Service Delivery Representative II
SchoolsFirst Federal Credit Union
11.2020 - 10.2022
- Provided world class personal Member service
- Assisted Members with online and mobile banking needs in English and Spanish
- De-escalated and resolved Member concerns
- Train new hires and existing teammembers in everyday procedures
Online Chat Representative III
SchoolsFirst Federal Credit Union
10.2022 - Current
- Efficiently created and led training for new Back Office role and functions
- Assisted Members by effectively resolving complaints and providing appropriate solutions during online interactions.
- Enhanced Member Service by efficiently addressing and resolving chat inquiries.
- Supported fellow team members as needed during peak hours or high-chat volume periods to ensure overall departmental success.
Education
High School Diploma -
Hector G. Godinez
Santa Ana05-2019
Cosmetology License - Cosmetology
Paul Mitchell The School
Costa Mesa, CA11-2020
Skills
- Bilingual/Biliterate
- Quick typing
- Goal oriented
- Empathetic
- Member Service focused
- Teamwork and collaboration
- Multitasking Abilities
- Problem-solving skills
Timeline
Online Chat Representative III
SchoolsFirst Federal Credit Union
10.2022 - Current
Service Delivery Representative II
SchoolsFirst Federal Credit Union
11.2020 - 10.2022
High School Diploma -
Hector G. Godinez
Cosmetology License - Cosmetology
Paul Mitchell The School
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