Summary
Overview
Work History
Education
Skills
Timeline
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Priscilla Ehigbor

Surrey,British Columbia

Summary

Detail-oriented contact agent experienced in leading product strategy and business development using in-depth knowledge of market trends. Successful at establishing clear objectives for team members and enforcing deadlines to keep projects on track.

Overview

4
4
years of professional experience

Work History

Remote Digital Marketer

Winners Stores
12.2022 - Current
  • Collaborated with cross-functional teams to develop integrated marketing campaigns, driving brand awareness and customer acquisition.
  • Conducted keyword research and analysis, ensuring optimal targeting for organic search rankings.
  • Measured campaign success using analytics tools such as Google Analytics and Adobe Analytics, refining strategies based on data insights.
  • Leveraged video content creation to increase brand visibility, creating a YouTube channel that showcased company products/services effectively.
  • Developed engaging content for social media platforms, resulting in higher user engagement rates.
  • Developed innovative digital marketing strategies, staying ahead of industry trends and competitors'' tactics.
  • Enhanced mobile app user experience by streamlining navigation and improving functionality based on usability testing feedback.
  • Created visually appealing reports detailing campaign successes which were used internally by various departments.

Remote Customer Service

Fleet Systems
06.2021 - 10.2022
  • Delivered services to customer locations within specific timeframes.
  • Listened carefully to customers' needs and recommended best-in-class solutions to resolve issues.
  • Utilized online chat service and instant messaging to engage active customers.
  • Recommended products and services to meet customers' credit card and banking needs.
  • Received multiple positive reviews acknowledging dedication to excellent customer service.
  • Went above and beyond job requirements to provide superior service to every customer.
  • Led regular customer service meetings to review progress identify challenges and provide feedback.
  • Provided exceptional customer service to existing accounts, ensuring client satisfaction and order renewal.

Contact Center Representative

ECCO Investments Holdinds
11.2019 - 03.2021
  • Participated in regular team meetings, sharing insights on common issues faced by customers for collective problem-solving efforts.
  • Supported company-wide initiatives such as marketing campaigns or product launches through targeted outreach efforts within the contact center environment.
  • Proactively identified potential areas of improvement within the contact center operations, proposing recommendations for enhanced service delivery.
  • Assisted in training new hires, sharing best practices and contributing to their professional development.
  • Improved customer satisfaction by efficiently addressing and resolving issues in a timely manner.

Education

Bachelor of Science - Economics And Statistics

University of Benin, Nigeria
Edo State Nigeria
07.2017

Skills

  • MailChimp
  • Google Analytics Setup
  • Search engine marketing
  • Web 20 savvy
  • Market Analysis
  • Social Media Management
  • Adobe Creative Suite proficiency
  • Email marketing campaigns
  • Content Development
  • SEO proficiency
  • Email Marketing
  • Prospecting customers

Timeline

Remote Digital Marketer

Winners Stores
12.2022 - Current

Remote Customer Service

Fleet Systems
06.2021 - 10.2022

Contact Center Representative

ECCO Investments Holdinds
11.2019 - 03.2021

Bachelor of Science - Economics And Statistics

University of Benin, Nigeria

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Priscilla Ehigbor