Priscilla Diaz
San Diego
Summary
Detail-oriented Administrative and Customer Support Professional with over 5 years of experience in data entry, customer relations, and office operations. Skilled in Microsoft Office, Google Suite, and records management. Bilingual in Spanish (written and spoken) with a strong ability to support cross-functional teams and maintain high levels of accuracy in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Vista Hill (Staffing Agency)
San Diego
02.2025 - 04.2025
- Handled confidential documents in an organized fashion according to established protocol from county and state.
- Composed letters, reports, emails and other written correspondence as required by management staff and Doctor.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Scheduled appointments between clients and customers and internal staff members.
Data Entry
Ignite Digital Services
San Diego
09.2022 - 09.2023
- Organized and input contract data into Excel while documenting inconsistencies
- Scanned and managed documents and mail via Microsoft Outlook
- Coordinated maintenance requests, scheduled appointments, and managed office supply inventory
- Created internal resources including a “How-To” guide for ChatGPT and basic SOPs in Microsoft Word
Customer Care Specialist
GoFundMe
San Diego
04.2021 - 09.2022
- Responded to nearly 100 customer emails daily regarding fundraiser support
- Researched and advocated for fundraisers during internal donation reviews
- Liaised with payment partners to resolve donation and deposit issues
- Led daily team recaps, documenting progress, feedback, and new strategies
Patient Support Specialist
Curology Inc.
San Diego
08.2019 - 04.2021
- Assisted patients with subscriptions, billing, and provider questions via email, phone, and chat
- Handled patient de-escalations and implemented solutions
- Created a Spanish translation Slack channel to improve internal communication
- Participated in the company’s DEIB Taskforce to promote inclusive workplace culture
Insurance Agent
GEICO
Poway
10.2018 - 08.2019
- Addressed policy, billing, and coverage inquiries via phone and email
- Used Microsoft Word, Excel, and OneNote for research and documentation
- Maintained daily call volume of 75+ and exceeded transfer performance metrics
- Explained complex technical terms related to insurance plans in simple language for easy understanding.
Education
Associate of Science - Accounting
Grossmont Community College
San Diego, CA06-2027
Skills
- Data Entry & Records Management
- Microsoft Office (Word, Excel, Outlook, OneNote)
- G Suite (Docs, Sheets, Gmail, Calendar)
- Bilingual: Spanish (Written and Spoken)
- Email & Phone Communication
- SOP and Documentation Writing
- Customer De-escalation
- Team Collaboration
Timeline
Administrative Assistant
Vista Hill (Staffing Agency)
02.2025 - 04.2025
Data Entry
Ignite Digital Services
09.2022 - 09.2023
Customer Care Specialist
GoFundMe
04.2021 - 09.2022
Patient Support Specialist
Curology Inc.
08.2019 - 04.2021
Insurance Agent
GEICO
10.2018 - 08.2019
Associate of Science - Accounting
Grossmont Community College
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