Priscilla Chemel
Brampton,Canada
Summary
An enthusiastic, experienced, and forward-thinking manager who is eager to contribute to team success through hard work, diligence, and excellent organizational skills. Multi-tasking Manager well-known for creating a positive workplace culture and high-performing teams. An organized and dependable candidate successful at managing multiple priorities with a cheerful outlook. Willingness to take on added responsibilities to meet organizational goals. Meticulous collaborator with strong organizational skills. Ability to manage multiple projects simultaneously with a high degree of accuracy.
Results-driven management professional with strong focus on team collaboration and achieving goals. Proven track record of effective leadership, operational efficiency, and adaptability in dynamic environments. Skilled in strategic planning, process optimization, and fostering productive team cultures. Known for reliability and flexibility in meeting changing needs.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Area Manager
Karis Disabilities Services
09.2024 - Current
- Manage and supervise administrative and daily program operations, complying with policies and regulations.
- Provide direct supervision and leadership to Program Managers across assigned regions, ensuring alignment with the organization's mission, values, and strategic objectives.
- Collaborate closely with the District Leadership Team to drive excellence in program delivery, employee engagement, and volunteer management.
- Guide Program Managers in all aspects of operational performance, working within approved strategic plans and established policies and procedures.
- Monitor program effectiveness and ensure compliance with service standards through regular performance reviews, data reporting, and quality assurance initiatives.
- Communicate key updates, insights, and performance reports to the district team to support informed decision-making and continuous improvement.
- Champion and model the Christian Faith Foundation of the organization, integrating its values, vision, and mission into all leadership and management practices.
- Uphold and personally adhere to the organization's Statement of Faith, demonstrating commitment through service, communication, and integrity in daily responsibilities.
- Led a team of ten managers to achieve company goals and exceed targets consistently, fostering a positive work environment.
Inquiry Team Lead
Christian Horizons
03.2012 - Current
- Support Christian Horizons inquiry team in reviewing and interviewing employees who participate in alleged abuse cases.
- Evaluate allegations fairly and objectively.
- Determine based on balance of probability whether abuse occurred or not.
- Make recommendations for the safety of alleged victims.
Program Manager
Karis Disabilities Services
05.2021 - 08.2024
- Manage and supervise administrative and daily program operations, complying with policies and regulations.
- Attending organizational working groups as needed, addressing concerns and complaints effectively. Collaborate with local agencies and other service providers to address individuals' support needs. Maintain clear and effective communication with both internal and external stakeholders.
- Coach employees on professional development opportunities, contributing to improved overall performance.
- Coach employees on protocols, behavioral support, medical requirements, training expectations, and administrative duties, ensuring high-quality service delivery.
- Consult and collaborate with community professionals, including physicians, specialists, psychologists, social workers, behavior therapists, and community patterns.
- Participate in inquiry teams, program reviews, and the orientation of new Program Manager transfers as requested.
- Create the annual budget in collaboration with the Controller and be accountable for managing it, including addressing or reporting any variances. Assess the needs of the individuals supported to determine required services and identify the staffing needed to meet service delivery expectations.
- Coached team of thirty on professional development opportunities, contributing to improved overall performance.
Program Coordinator
Christian Horizons Community Participation Support
02.2019 - 04.2021
- Work alongside Program Manager to provide training, equipping, and coaching to all program staff as well as those with coordinators roles to ensure effectiveness in the self-managing work team.
- Provide orientation and training to new program staff, student, and volunteer placements, within the policy parameters and values of Christian Horizons
- Assess and interview new applicants.
- Chair team meetings as assigned, including any preparations and follow-up.
- Plan and supervise execution of monthly activities for people supported.
- Maintain operational standards of the program.
- Coordinate payments/documentation for all invoices in accordance with Christian Horizons standards.
- Consult with community leaders, groups, and external groups.
- Ensure passport tracker is submitted monthly for people supported invoices.
- Work alongside Program Manager to ensure program budget is maintained.
Developmental Services Worker
Community Living Mississauga
05.2014 - 02.2020
- Provide direct and indirect support in a 24-hour supported environment, to individuals living with intellectual and physical disabilities, mental illnesses, behaviors, social, emotional, and psychiatric complexities.
- Person-centered planning in an inclusive, equitable, non-judgmental environment, to increase comfort, psychosocial and spiritual wellbeing.
- Administer medication, responding appropriately to physical, emotional, and developmental needs.
- Personal hygienic care, elimination, feeding, lifting, and transferring.
- Case management; maintain accurate records of individual care, condition, progress, and concerns.
- Uphold standards set by the organization in terms of Personal Outcome Measures, Individual Support Plans and Behavioral Support Plans
- Supported and built caring relationships with patients with developmental and cognitive disorders, such as Autism Spectrum Disorders, Down Syndrome, developmental delays, and dementia.
Staff Relations Representative
Christian Horizons
06.2017 - 03.2019
- Provided support to peers during peer to peer or peer to management conflict resolution, corrective action process, appeal, and peace process as well as abuse allegations.
- Gained a great understanding of Christian Horizons policies and procedures.
- Met with District Leadership to discuss employee concerns and how to effectively resolve them in a timely manner.
- Member of the night sleep position elevation committee.
Direct Support Professional
Christian Horizons
07.2006 - 01.2019
- Assist people supported in meeting their personal care needs sensitively and appropriately to a high standard, including personal hygiene, assistance with laundry, and preparing meals and drinks.
- Assist and participate in the wide range of administrative tasks necessary for the smooth running of the house/service.
- Assist in devising, implementing, and reviewing care plans directed by the person supported.
- Introduce people supported to a range of facilities and amenities in the local neighborhood and wider community.
- Administer medication to people supported.
- Support the program manager in maintaining a good workforce/ team as a coordinator of scheduling, finance, health and safety and property.
- Plan activities for persons supported to promote community engagement.
Residential Support Worker
St Amant Center
05.2004 - 12.2005
- Participated in ongoing service planning, monitored responses to support and attainment of defined goals.
- Promoted and facilitated community involvement and ongoing involvement with the family, in accordance with an individualized plan.
- Assisted people to attend scheduled medical or other health related appointments and documented all relevant information for follow up.
- Notify supervisor (or on-call personnel if supervisor is not available), immediately of issue which may present safety concerns for people supported or staff.
- Administered medication in accordance with Physician's instructions and Residential Care Licensing standards.
- Collaborated with residents to develop life skills, including how to prepare meals and keep areas clean.
- Created opportunities for residents to build and exercise coping skills for common triggers and situations.
- Helped residents with activities of daily living, including toileting, grooming, and feeding.
- Monitored resident safety and security at residence and on outings in community.
Education
Certificate - Developmental Service Worker Apprenticeship
Loyalist University
Belleville, ON12.2023
Certification - Leadership
University of Waterloo
Waterloo, ON01.2012
Bachelor of Science - undefined
University of Manitoba
Winnipeg, MB12.2004
High School Diploma - undefined
Chinguacousy Secondary School
Brampton, Ontario06.2000
Conflict Management And Mediation
University of Waterloo
Waterloo09-2026
Skills
- Developing and Leading others
- Decision Making Skills
- Communication Skills
- Effective leader
- Conflict Management and Crisis Management
- Time Management
- Interpersonal Skills
- Flexible and Adaptable
- Diligence
- Analytical thinker
- Relationship and Network Building
- Budgeting and Resource Management
- Supervision and Performance Management
- Creative problem solving and Decision Making
- Change Management
- Operations management
- Relationship building and management
Accomplishments
- Completed Operational Leaders Training and Development
- Working Across Difference Training
- Emerging Leaders Training
- UKG Lead
- Peel Adult Service Solutions
- Passport Planning Member
Languages
English
Certification
- Non-violent Crisis Intervention
- Responding to Reports
- CPR and Standard First Aid Certification
- Reducing the Risk Certification
- Key Values Training
- Health and Safety Certification
- Social Role Valorization Building Social Capital and Community Connections
- Safe Talk Certification
- IPAC Training
Timeline
Area Manager
Karis Disabilities Services
09.2024 - Current
Program Manager
Karis Disabilities Services
05.2021 - 08.2024
Program Coordinator
Christian Horizons Community Participation Support
02.2019 - 04.2021
Staff Relations Representative
Christian Horizons
06.2017 - 03.2019
Developmental Services Worker
Community Living Mississauga
05.2014 - 02.2020
Inquiry Team Lead
Christian Horizons
03.2012 - Current
Direct Support Professional
Christian Horizons
07.2006 - 01.2019
Residential Support Worker
St Amant Center
05.2004 - 12.2005
Certification - Leadership
University of Waterloo
Bachelor of Science - undefined
University of Manitoba
High School Diploma - undefined
Chinguacousy Secondary School
Certificate - Developmental Service Worker Apprenticeship
Loyalist University
Conflict Management And Mediation
University of Waterloo
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