Priscilla Bawalan
Toronto,ON
Summary
Experienced Surgical and Front Office Coordinator skilled in medical billing, patient scheduling, and surgical coordination. Known for attention to detail and effective communication, ensuring compliance and smooth operations in fast-paced environments. Demonstrated a consistent ability to prioritize customer satisfaction and drive performance over 17 years of work experience, with a wide range of technical and software skills. Proficiency with Microsoft Office programs, knowledgeable in Accuro and Epic software, and cash transactions.
Overview
18
18
years of professional experience
Work History
Surgical and Front Office Coordinator
St. Joseph Health Centre
08.2024 - Current
- Coordinated surgical schedules with surgeons and medical staff.
- Responded to patient inquiries and resolved scheduling conflicts promptly.
- Organized patient charts for surgical procedures and ensured accuracy of all documents.
- Scheduled pre-operative appointments with patients, obtained consent forms and collected necessary insurance information.
- Answered phone calls from patients inquiring about upcoming scheduled surgeries or follow up visits.
- Coordinated with hospital personnel to ensure proper preparation of OR rooms prior to surgery.
- Educated patients on pre-operative instructions such as fasting requirements prior to undergoing anesthesia.
- Reviewed and Processed incoming referrals from primary care providers before scheduling any procedure or appointment.
- Scheduled patient appointments and managed daily office calendar.
- Maintained and Verified accurate patient records using electronic health record systems, ACCURO AND EPIC knowledgable.
- Processed medical billing and maintained financial records accurately.
- Maintained accurate logs of all incoming calls, messages, faxes and emails regarding patient inquiries or concerns.
- Provided support for physicians during their day-to-day operations.
Medical Administrative Assistant
Dr. Janet Saunderson
Toronto, Ontario
07.2023 - 07.2024
- Scan and file newborn admission reports.
- Check and input into EMR patients weight and height.
- Prepare, Update and Input immunization records.
- Perform manually and Input into EMR for urine and strep test and prepare samples for shipments.
- Check and complete tasks as assigned by Drs/staffs.
- Documented and maintained patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Managed patient scheduling and appointment confirmations for efficient office operations.
- Organized medical supplies inventory and ordered necessary items as needed.
- Entered patient demographic information into the Electronic Health Records system, ACCURO.
- Answered phones, scheduled appointments, and provided general information to callers.
- Scanned documents into EHR systems according to established protocols.
Front Store Supervisor /Post Office Mail Clerk
Shoppers Drugmart
10.2020 - 06.2023
- Assisting customers with check-out procedures in friendly and accurate manner.
- Helping customers in resolving complaints in terms of product issues and other matters.
- Accurately scan or enters product data using POS.
- Accurately account for cash and coupons, lottery and PC Optimum.
- Performing clerical and banking duties in regards to sales transactions on daily basis.
- Running end of day POS system.
Executive Assistant
Philippine National Bank
Manila, Philippines
03.2008 - 06.2020
- Managing complex schedules for three company executives, communicating regularly with 5 team leads via telephone and email and organizing their calendars and meetings.
- Organizing, updating, and digitalizing 200+ documents in short amount of time.
- Receiving and interviewing people coming to Office of Chief of technology officer.
- Performing various administrative tasks related to assigned divisions, organizes, prioritizes, and completes tasks in timely manner.
- Computer literacy in Microsoft Office products such as Word and Excel
Education
Office of Administration in Health Services Diploma -
Seneca College
Toronto, ONBachelor of Science in Management Diploma -
University of The East
Manila, PhilippinesSkills
- Medical billing
- Epic and Accuro charting
- Surgical coordination
- Patient relationship management
- Attention to detail
- Time management
- Analytical thinking
- Data analysis
- Effective communication
- Office management
- Sensitive information handling
Timeline
Surgical and Front Office Coordinator
St. Joseph Health Centre
08.2024 - Current
Medical Administrative Assistant
Dr. Janet Saunderson
07.2023 - 07.2024
Front Store Supervisor /Post Office Mail Clerk
Shoppers Drugmart
10.2020 - 06.2023
Executive Assistant
Philippine National Bank
03.2008 - 06.2020
Office of Administration in Health Services Diploma -
Seneca College
Bachelor of Science in Management Diploma -
University of The East