Priscilla Arthur
Moncton,New Brunswick
Summary
Goal-oriented Human Resources Specialist with 10 years of experience in training protocol development and policy implementation. Strong financial acumen with demonstrated success in budget development and adherence. Accomplished in analyzing company needs and developing long-term solutions to meet personnel objectives.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Stock Controller
SecondMile FoodBank
05.2023 - Current
- Stock, and maintain customer areas to help guests feel comfortable
- Communicate clearly with co-workers to coordinate accurate customer orders for products
- Rotate, restock, and merchandise display products
- Maintain high standards of customer service during high-volume work shifts and fast-paced operations
- Determined and performed appropriate adjustments of authorized stock levels.
- Managed the implementation of a new inventory management system, resulting in more accurate tracking and forecasting capabilities.
Human Resources Specialist
DAAP GLOBAL
01.2021 - Current
- Implement HR policies throughout the organization
- Manage and resolve employee relations issues
- Forecast hiring needs and ensure recruitment processes run smoothly
- Facilitate employee onboarding process
- Prepare and review compensation and benefits packages
- Manage payroll processing and benefits to compensate employees for service rendered.
- Conduct workplace compliance training to reduce liability risks and operate effectively.
Branch Service Head Back Up
Access Bank Plc
09.2012 - 06.2024
- Manage the budget of the branch
- Supervised activities of service staff and ensure that the services of the branch are effectively and profitably managed
- Audit-related transactions
- Served as the Branch Compliance officer reducing error rate to 1%.
Customer Success Manager
EXPTEQ TECHNOLOGIES
02.2022 - 03.2024
- Lead a team of 8 Account Managers
- Maintain 97% customer satisfaction rate
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Help and address difficult customer interactions
- Develop procedures that raise customer efficiency.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
Retail Operations Lead
Access Bank Plc
06.2014 - 03.2024
- Monitored competitor activity to stay current on industry trends and capitalize on emerging opportunities for business growth.
- Established strong vendor relationships for better pricing negotiations and improved product availability.
- Evaluated employee performance objectively using key indicators, providing constructive feedback during annual reviews.
- Fostered a positive work environment through regular team-building activities and open communication channels among staff members.
- Successfully drove new product lines to increase annual profits by 80%
Client Service Officer
Intercontinental Bank Ghana Limited
01.2009 - 09.2012
- Responded to customer complaints within 24 hours
- Enrolled 95 % of Customers on the E-statement platform within a quarter
- Set up periodical payment authorities on accounts
- Delivered high-quality customer support by efficiently managing multiple priorities while maintaining a positive attitude under pressure situations.
- Sell bank products and services to prospective clients.
Education
Master of Management Human Resources Human Resources Management/Personnel Administration, General -
Crandall University
Moncton, NB12.2024
Commonwealth Executive Master of Business Administration (MBA) CEMBA -
Kwame Nkrumah University of Science And Technology, Kumasi
Ghana06.2013
Bachelor of Education (BEd) Accounting and Business/Management -
University of Cape Coast
Ghana06.2005
Skills
- Human Resources (HR)
- Cash Management
- Operational Analysis
- Human Resources Information Systems (HRIS)
- Human Resource Development
- Strategic Human Resource Planning
- Recruiting
- Pre-Employment Screening
Certification
- Tech4Dev - Enterprise Design Thinking Practitioner
- IBM -
Timeline
Stock Controller
SecondMile FoodBank
05.2023 - Current
Customer Success Manager
EXPTEQ TECHNOLOGIES
02.2022 - 03.2024
Human Resources Specialist
DAAP GLOBAL
01.2021 - Current
Retail Operations Lead
Access Bank Plc
06.2014 - 03.2024
Branch Service Head Back Up
Access Bank Plc
09.2012 - 06.2024
Client Service Officer
Intercontinental Bank Ghana Limited
01.2009 - 09.2012
Master of Management Human Resources Human Resources Management/Personnel Administration, General -
Crandall University
Commonwealth Executive Master of Business Administration (MBA) CEMBA -
Kwame Nkrumah University of Science And Technology, Kumasi
Bachelor of Education (BEd) Accounting and Business/Management -
University of Cape Coast
- Tech4Dev - Enterprise Design Thinking Practitioner
- IBM -
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