Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Priscilla ANNICETTE

Toronto,ON

Summary

Seasoned sales professional with a demonstrated track record of exceeding sales quotas and driving revenue growth in a dynamic and competitive market environment. Experienced in managing client portfolios and fostering long-term relationships, with a focus on understanding client needs and delivering tailored solutions to drive mutual success. Innovative in leveraging knowledge of Company strategies to exceed goals, and create solutions for customers to drive loyalty, retention, and revenue.

Overview

12
12
years of professional experience

Work History

Bilingual Financial Analyst

Deloitte
Toronto, ON
11.2022 - Current
  • Manage a portfolio of 30 partners, ensuring smooth coordination of client billings and collections across over 400 engagements.
  • Analyze client accounts meticulously, processing journal entries with a focus on accurate revenue recognition.
  • Utilize in-depth analysis of accounts receivable data and aging reports to efficiently recover outstanding invoices, consistently meeting or exceeding monthly collection goals..
  • Regularly convene with partners to evaluate engagement working capital metrics, address ongoing project progress, and strategize on outstanding receivables.
  • Thoroughly review time and expense entries for ongoing engagements, making necessary revenue adjustments to maintain alignment between recorded revenues and client billings.
  • Forge strong partnerships with clients and their engagement teams to optimize days sales outstanding and enhance overall financial performance.

Bilingual Disability Benefit Administrator

RBC Bank Insurance
Toronto, ON
01.2018 - 11.2022
  • Manages daily plan administrations for assigned benefit vendor relationships. Ensures adherence to service level agreements and resolution of issues. Serves as key POC for complex benefits questions and escalations.
  • Manages +200 caseload of disability claims for primarily Enterprise Clients. Streamlined a caseload tracking system to improve case triaging and tracking, emerging 33% CWT decrease.
  • Leverages network, strategic prospecting, and relationship building efforts to establish strong relationships with stakeholders at target accounts.
  • Leads value-based, consultative motion aimed at understanding and aligning with industry, market, organizational, and individual priorities to provide proposals that demonstrate the value of an investment with RBC through defensible business cases tied to ROI and custom use case development.

Bilingual Claims Assistant

RBC Bank Insurance
Toronto, ON
05.2016 - 01.2018
  • Performed meticulous due diligence reviews on both prospective and existing accounts, ensuring data accuracy and adherence to claim handling guidelines.
  • Served as the primary liaison with brokers, analyzing benefit plans to ensure they met the diverse needs of employers and employees while aligning with provincial compliance standards.
  • Led collaborative efforts within the team to develop strategic solutions for claim processes, consistently surpassing monthly, quarterly, and annual departmental goals.
  • Conducted in-depth analysis of client portfolios, identifying opportunities for optimization and proposing innovative changes to claim handling processes to align with Objectives and Key Results (OKRs).
  • Maintained current knowledge of the latest products and upcoming releases, enabling proactive assistance to customers with a wide range of claim-related inquiries and concerns.
  • Engineered interactive learning materials to streamline onboarding processes for new hires, resulting in a significant 30-minute reduction in orientation time, saving 2 hours per month.

Bilingual Warranty Administrator

LG Electronics Canada Inc.
Toronto, ON
06.2015 - 05.2016
  • Revamped warranty handling processes to optimize efficiency, resulting in an impressive 84% increase in revenue opportunities and a 51% boost in closed-won opportunities year over year.
  • Elevated the overall customer experience by conducting thorough analyses of customers' current warranty statuses and crafting tailored business proposals to maximize their existing coverage.
  • Elevated the overall customer experience by conducting thorough analyses of customers' current warranty statuses and crafting tailored business proposals to maximize their existing coverage.
  • Implemented strategic upselling and cross-selling tactics for warranties, aligning offerings with customers' specific business needs and surpassing yearly sales quotas by an outstanding 24%.
  • Conducted informative sessions with clients to provide comprehensive overviews of their current coverage plans, leading to a remarkable 92.1% increase in customer satisfaction, as indicated by post-session surveys.

Strategic Procurement Specialist

Credit agricole
France, Paris
09.2012 - 01.2015
  • Negotiated contracts with suppliers for the purchase of materials, equipment, and services.
  • Managed all aspects of the supply chain process from procurement through delivery of goods or services.
  • Analyzed market trends to identify cost savings opportunities.
  • Coordinated with internal stakeholders to understand their requirements and expectations regarding product quality and delivery timelines.
  • Ensured that purchased items met required specifications, quality standards, and other criteria prior to acceptance by the organization.
  • Through strategic account management and proactive client engagement, I cultivated long-term relationships that resulted in repeat business and increased profitability.
  • My ability to identify upsell and cross-sell opportunities within the portfolio contributed to surpassing targets and achieving sustainable business growth.
  • Effectively managed a portfolio of clients, consistently exceeding sales quotas and driving revenue growth.
  • Whether presenting proposals to prospective clients or delivering sales pitches to existing ones, I crafted persuasive narratives that resonated with their needs and aspirations
  • Developed a deep understanding of our clients' needs and objectives through effective questioning techniques during the sales process.

Education

Certificate in Business International Trade -

Université Paris-Est Marne La Vallée
Paris, France
09-2013

Master of Didactics And Management of FLE/FLS -

Université Des Antilles Et De La Guyane
Martinique, French West Indies 972
09-2010

Certificate in English Language And Literature -

GuyaneValléeUniversité Des AntillGuyaneDe La Guyane
Martinique, French West Indies 972
09-2006

Skills

  • Project Management
  • Customer Relationship Development/ Management
  • Sales and Account Management Skills
  • Cross Functional Collaboration
  • Customer service
  • Strong verbal and written communication skills
  • Problem-Solving and Strategic Thinking
  • Client Relationship Management (CRM)

Affiliations

  • Digital creator - Travel content creator

Languages

English
Native/ Bilingual
French
Native/ Bilingual

Timeline

Bilingual Financial Analyst

Deloitte
11.2022 - Current

Bilingual Disability Benefit Administrator

RBC Bank Insurance
01.2018 - 11.2022

Bilingual Claims Assistant

RBC Bank Insurance
05.2016 - 01.2018

Bilingual Warranty Administrator

LG Electronics Canada Inc.
06.2015 - 05.2016

Strategic Procurement Specialist

Credit agricole
09.2012 - 01.2015

Certificate in Business International Trade -

Université Paris-Est Marne La Vallée

Master of Didactics And Management of FLE/FLS -

Université Des Antilles Et De La Guyane

Certificate in English Language And Literature -

GuyaneValléeUniversité Des AntillGuyaneDe La Guyane

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Priscilla ANNICETTE