Priscilla Aguirre
San Jose
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist/Scheduling Specialist
WOMENS HEALTH CENTER OF SILICON VALLEY
06.2024 - Current
- All Daily operations of front and back office of OBGYN clinic, such as checking in patients, taking vitals, rooming patients, collecting specimens, and charting.
- Scheduling any and all appointments, pre registration, updating patient demographics.
- Charting for next business day, pre checking in patients for next day.
- Verifying benefits
- Billing inquires, taking and posting payments.
- Managed front desk operations, ensuring efficient workflow and visitor management.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Efficient in Office Alley
- Ordered Lab work/Imaging orders
Front Desk Receptionist
Sutter Health PAMF- URGENT CARE CLINIC
02.2022 - 01.2023
- Managed multi-line phone system, directing calls to appropriate departments.
- Scheduled appointments and maintained calendar for office staff effectively.
- Greeted visitors promptly, ensuring a welcoming environment for clients.
- Assisted in training new reception staff on procedures and systems.
- Worked efficiently in EPIC and Office Alley
- Any and all billing inquries
Call Center Representative
United Site Services
08.2017 - 01.2019
- Inbound and outbound sales calls for portable restrooms, working high call volumes everyday, 60-90 per hour shift.
- Handled all customer questions, comments and concerns, as well as placing new orders for portable restrooms.
- Working with mostly construction companies over the phone, ordering cleaning services when needed out at job sites, building relationships with these companies and providing the best customer service experience.
- Working hand in hand with dispatch to make sure all orders go out on time, to the correct site, and making sure placement instructions are listed on order.
- Sending out invoices, taking payments, and answered all billing related inquiries.
Sales Lead
Shoe Palace Corporation
04.2016 - 08.2016
- Led sales team to achieve monthly revenue targets through effective training and mentorship.
- Training new associates and making sure they have all the knowledge and tools needed in order to be successful.
- Made daily deposits and assisted management with any and all tasks necessary even if it was out of my job description.
- Developed customer engagement strategies, enhancing brand loyalty and repeat business.
- Trained, coached, and mentored new sales associates for maximum performance.
- Used POS system to process sales, returns, online orders, and gift card activations.
Education
High School diploma -
Willow Glen High School
San Jose, Ca01.2012
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Data entry
- Scheduling
- Verbal and written communication
- Office organization
- Initiative-taking
- Complex Problem-solving
- Guest relations
- Skilled in Office Alley/Epic/Word
- Multi-line telephone systems
Certification
- Certificate of Completion in:
- -Emotional Intelligence
- -Cultural Competence
- -Teamwork in Healthcare
- -Ethics and Integrity
SUMMARY
- A motivated, educated individual, looking to expand my work experience, and find a new long term work family.
- I am very hardworking and driven employee, who takes initiative and is more than happy to be a team leader, but also works well alone.
- Willing to go above and beyond for management and colleagues that may need my assistance.
Timeline
Front Desk Receptionist/Scheduling Specialist
WOMENS HEALTH CENTER OF SILICON VALLEY
06.2024 - Current
Front Desk Receptionist
Sutter Health PAMF- URGENT CARE CLINIC
02.2022 - 01.2023
Call Center Representative
United Site Services
08.2017 - 01.2019
Sales Lead
Shoe Palace Corporation
04.2016 - 08.2016
High School diploma -
Willow Glen High School
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