.Handled warehouse duties and responsibilities in a high volume facility, including picking, maintaining safe work area, ensuring processing efficiency.
.Recognized as “Employee of the Month” 3 times for exceptional productivity and teamwork.
.Reduced damaged goods incidents by 15% by implementing improved handling procedures.
.Handle all customer complaints or concerns and professionally to maintain good customer relationships and ensure repeat customers.
.Average 130% of the daily fulfillment goals with 100% accuracy,safety and customer satisfaction rates by maintaining a current knowledge of store policies.
.Overseas on-the-job training exercises for new hires to produce a 35% increase in retention rate and a 47% increase in teamwide productivity within 18 months.
Order Filler/Sales Associate
.Recommended supplemental training for underperforming new hires and increased product quality assessment, leading to a 15% reduction in damages and a 5% decrease in order adjustment.
.Maintained high customer satisfaction rates by efficiently resolving customer complaints and providing outstanding service deliveries.
.Ensure proper customer service by consistently demonstrating a customer-first mindset, thereby cultivating lasting client relations and driving brand loyalty.
Customer Service
Excel
Microsoft Office
SAP
SQL
Leadership
Microsoft Excel
MS Office
Python
Communication
Time Management