Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in telecommunications industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Hi, I’m
Priscilla Acquah
Scarborough,Ontario
Summary
Overview
12
years of professional experience
Work History
Acquacee Company Limited
Administration Manager
04.2015 - Current
Job overview
- Reconciled and prepared various financial reports using tally and quickbook.
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Streamlined and improved administrative operations by identifying automation opportunities.
- Created Excel and PowerPoint presentation materials to prepare upper management for client meetings and demonstrations.
- Procured office supplies and equipment to maintain optimum inventory availability.
- Maintained daily schedules for 4 supervisors by making travel arrangements and coordinating conferences and meetings.
- Used QuickBooks to manage bookkeeping and payroll for 15 offices.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Coordinated customer, vendor and stakeholder relations for smooth communication flows.
- Developed and implemented improved filing systems for enhanced order and accuracy.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Met department budgets by monitoring and reporting on office expenses.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Kept operations in compliance with National Petroleum Authority regulations by developing and directing effective internal systems.
Millicom Ghana Tigo
Customer Service Representative
08.2011 - 01.2014
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Increased sales by 10%
- Managed over 200 customer calls per day
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Humber CollegeToronto, ON
MBA from Supply Chain Management
09.2024
University Overview
Coursera Online
Associate of Science from Project Management Certification
08.2024
University Overview
- Not Completed
University of Professional StudiesAccra, Ghana
Bachelor of Science from Marketing
06.2011
University Overview
Aggrey Memorial Secondary SchoolGhana
High School Diploma
05.2004
University Overview
Skills
- Employee Timesheet Processing
- Corrective Action Implementation
- Employee Performance Evaluation
- Planning and Prioritization
- Orientation and Training
- Project Planning
- Microsoft Excel
- Project Management
- Coaching and Training
- Constructive Feedback
- Budgeting and Expense Monitoring
- Microsoft Office
- Customer Care
- Administrative Support
- Staff Management
- Performance Tracking and Evaluations
- Event Planning
- Event Coordination
- Verbal and Written Communication
- Scheduling
Accomplishments
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 10 staff members.
- Collaborated with team of 5 in the development of a new product Millicom Ghana rolled out called Tigo Cash.
- Documented and resolved costumer complaints which led to my team always being first place.
Volunteering, reading and participating in community activities.
Volunteering, reading and participating in community activities.
I frequently volunteer to help organizations who are engaging in outreach programs in remote villages example immunizations. I love to read books about fiction and non fiction, I also participate in community activities such as cleaning and planting trees.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Timeline
Administration Manager
Acquacee Company Limited
04.2015 - Current
Customer Service Representative
Millicom Ghana Tigo
08.2011 - 01.2014
Humber College
MBA from Supply Chain Management
Coursera
Associate of Science from Project Management Certification
University of Professional Studies
Bachelor of Science from Marketing
Aggrey Memorial Secondary School
High School Diploma
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