Priscila Muthoni
Hamilton,ON
Summary
Driven and diligent professional with a strong background in customer service. Excelled in enhancing workplace safety and guest satisfaction, leveraging problem-solving skills. Achieved significant improvements in operational efficiency and customer loyalty through proactive organization and quality control.
Overview
9
9
years of professional experience
Work History
General Laborer
Hunter Amenities
04.2024 - 06.2024
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
Cleaner
Fallsview Indoor Waterpark
12.2023 - 03.2024
- Cleaned and sanitized bathrooms, kitchens according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
Customer Service Representative
Haco Tiger Brands
11.2018 - 09.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Housekeeping Room Attendant
Hilton
04.2015 - 06.2018
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
Education
Secretarial Diploma - Administrative Assistance And Secretarial Science
NIBS College
Nairobi, Kenya12.2015
Skills
- Problem-Solving
- General tool knowledge
- Safety Procedures
- Organization
- Hand and power tools
- Quality Control
Timeline
General Laborer
Hunter Amenities
04.2024 - 06.2024
Cleaner
Fallsview Indoor Waterpark
12.2023 - 03.2024
Customer Service Representative
Haco Tiger Brands
11.2018 - 09.2023
Housekeeping Room Attendant
Hilton
04.2015 - 06.2018
Secretarial Diploma - Administrative Assistance And Secretarial Science
NIBS College
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