Priscella Franco
Chula Vista
Summary
Honest professional providing exemplary care and compassion to youngsters experiencing life disruptions. Focused Adolescent Counselor helping children and teens develop coping skills to solve problems. Empathetic advisor with good understanding of different cultures, perspectives and experiences. Eager to put leadership and problem-solving skills into practice. Personable and dedicated to helping the youth navigate difficult situations and resolve conflicts positively and constructively.
Overview
8
8
years of professional experience
Work History
Peer Advisor
East Mesa Juvenile Detention Center
11.2023 - Current
- Encouraged responsible decision-making among peers by sharing insights on time management strategies, study tips, and stress management techniques.
- Conducted regular check-ins with assigned youth, offering tailored advice for their unique needs and goals.
- Developed strong rapport with assigned youth, leading to increased trust and open communication about academic challenges.
- Contributed to the improvement of college policies by providing feedback based on direct interactions with youth facing various challenges.
- Facilitated group discussions among youth, fostering critical thinking skills and collaborative problem-solving abilities.
- Enhanced peer understanding by providing one-on-one mentoring and support.
- Encouraged youth to develop strong decision-making and problem-solving skills.
- Conducted regular check-ins with youth to monitor progress towards achieving their goals and to address any concerns or challenges faced along the way.
- Assisted youth in setting realistic goals and provided support during their journey towards achieving them.
Server
Rockin Baja Lobster
05.2020 - Current
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales significantly by upselling higher-end products to customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Youth Counselor
New Alternatives Inc.
01.2023 - 07.2023
- Supervised individuals in small group atmosphere to cultivate safety, independence, and structure.
- Facilitated group counseling sessions to support and encourage client growth.
- Demonstrated positive influence to children by acting appropriately, being respectful to others and actively listening.
- Designed safe and supportive environment for clients to discuss issues.
- Assisted youth in developing problem-solving and communication skills to support stress management.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Encouraged children to talk issues out with each other and without anger, which eased tense situations.
- Supervised youth in engaging environment to promote security and safety for all ages.
- Provided crisis intervention and emotional support to youth.
- Supported individuals dealing with mental health and emotional issues.
- Helped youth develop and achieve personal goals with close support.
- Adapted counseling techniques to best suit individual needs of each client.
- Supervised meetings with family members to help create support system for clients.
- Arranged and facilitated therapy sessions for individuals, couples, and families.
- Assessed clients' needs to provide appropriate therapeutic interventions.
- Documented detailed case notes efficiently, maintaining confidentiality while adhering to reporting protocols set forth by the organization.
Hostess/Take Out
Red Lobster
01.2019 - 03.2020
- Advised customers about special offerings and menu items to help drive sales.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Used cash registers and credit card machines to cash out customers.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Drive Thru/ Cashier
In-N-Out Burger
06.2018 - 01.2019
- Recorded customers' orders at drive-thru and counter
- Monitoring consistently the food quality and service quality of orders being served
- Operated cash register to record transactions accurately and efficiently.
- Followed company policies and procedures regarding cash handling.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Handled cash with high accuracy and took care to check bills for fraud.
After School Counselor
Our Lady’s School
09.2016 - 04.2018
- Completed hours of community/volunteer service
- Oversaw career and job fairs to connect students with area schools and employers.
- Coordinated and documented demographic-specific career development activities.
- Counseled individuals and small groups of children, focusing on personal, social and emotional growth and development.
- Advised students on educational, career and social opportunities.
- Assisted students in exploring and selecting career paths.
- Helped students develop organizational, time management and study skills.
- Monitored student progress to drive successful academic outcomes.
- Empowered students through counseling and skill-building exercises.
Education
Bachelor of Arts - Criminal Justice
Point Loma Nazarene University
San Diego, CA05.2022
High School Diploma -
Mater Dei Catholic High School
Chula Vista, CA05.2018
Skills
- Youth Supervision
- Crisis Management
- Youth Crisis Tactics
- Coping Methods
- Mediation
- Diverse Programming
- Pro-ACT Trained
- Suicide Prevention Trained
- Team Collaboration
- CPR Certified
- Youth Psychology
- Active Learning
- Self-awareness
- Confidentiality Practices
- Boundary Setting
- Motivational Techniques
- Mental Health First Aid Certified
Timeline
Peer Advisor
East Mesa Juvenile Detention Center
11.2023 - Current
Youth Counselor
New Alternatives Inc.
01.2023 - 07.2023
Server
Rockin Baja Lobster
05.2020 - Current
Hostess/Take Out
Red Lobster
01.2019 - 03.2020
Drive Thru/ Cashier
In-N-Out Burger
06.2018 - 01.2019
After School Counselor
Our Lady’s School
09.2016 - 04.2018
Bachelor of Arts - Criminal Justice
Point Loma Nazarene University
High School Diploma -
Mater Dei Catholic High School
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