Priscella Dsouza
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Inventory Team Lead
Global Pet Foods-Ontario
12.2022 - Current
- Led inventory management team, ensuring accurate stock levels and efficient replenishment processes.
- Conducted regular audits to ensure compliance with company policies and industry standards.
- Streamlined communication between departments to enhance efficiency in order fulfillment processes.
- Mentored junior staff, fostering a collaborative environment that promoted skill development and teamwork.
- Coordinated cross-functional teams during peak seasons to meet increased demand without compromising service levels or operational efficiency.
- Resolved customer inquiries through effective communication and problem-solving skills.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Front Desk Receptionist
Meineke Car Care Center-Ontario
09.2019 - 12.2022
- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Greeted visitors warmly, creating positive first impression of organization.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Organized and maintained files and records to ensure up-to-date documentation.
Education
High school diploma or GED -
Skills
- Cash handling
- Time management
- Organizational skills
- Communication skills
- Problem solving
- Leadership
- Customer service
- Administrative experience
- Stocking
- Microsoft Office
- Shipping and receiving
- Warehouse operations
- Demand forecasting
- Inventory auditing
- Stock control
- Teamwork and collaboration
- Reliable and punctual
- Verbal and written communication
- Inventory reconciliation
- Inventory accounts reconciliation
- Error adjustments
Languages
English
Native or Bilingual
Timeline
Inventory Team Lead
Global Pet Foods-Ontario
12.2022 - Current
Front Desk Receptionist
Meineke Car Care Center-Ontario
09.2019 - 12.2022