Prisca Omuvwie
Ottawa,Ontario
Summary
Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Successful at managing multiple priorities with a positive attitude.
Overview
6
6
years of professional experience
Work History
Project Manager
BRAVO Solutions
10.2021 - 12.2023
- Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Facilitated change management processes within organizations by effectively communicating benefits of new systems or processes being introduced during projects.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
Customer Service Manager
Home Depot
01.2020 - 10.2021
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.
- Championed technology adoption among team members, integrating tools that aided in delivering faster results for customers without sacrificing quality.
Operations Supervisor
Pone Enterprise
01.2018 - 11.2019
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
- Achieved cost savings through diligent budget management and negotiation with vendors on pricing and contracts.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
- Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
- Documented transactions, orders and expenditures to gather sales data and forecast financial needs.
Education
Master of Arts - Project Management
University of Toronto
Toronto, ON10.2023
Postgraduate Diploma - Business Management
Algonquin College
Ottawa, ON10.2020
Bachelor of Science - Political Science With International Relations
Novena University
Nigeria08.2018
Skills
- Contract Management
- Project Tracking
- Project Management
- Risk Management
- Project Planning
- Root Cause Analysis
- Schedule Management
- Cost Control
- Document Management
- Stakeholder Communications
- Software Development Lifecycle
- Cross-Functional Collaboration
- Client Relations
- Conflict Management
- Agile/Scrum Methodology
- Analytical Skills
- Active Listening
- Attention to Detail
- Change Management
- Team Bonding
- Stakeholder Engagement
- Resource Management
- Requirements Gathering
- Process Improvement
- Creative Thinking
- Time Management
- Business Analysis
- Scope Management
- Critical Thinking
Languages
English
Full Professional
Timeline
Project Manager
BRAVO Solutions
10.2021 - 12.2023
Customer Service Manager
Home Depot
01.2020 - 10.2021
Operations Supervisor
Pone Enterprise
01.2018 - 11.2019
Master of Arts - Project Management
University of Toronto
Postgraduate Diploma - Business Management
Algonquin College
Bachelor of Science - Political Science With International Relations
Novena University
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