Prioskaa Monga
45 Felan Cres Etobicoke,Canada
Summary
Currently pursuing a diploma in Behavioral Science with a strong academic focus on psychology and child development. Highly committed in supporting the well-being and development of children and youth through compassionate, and research-informed approaches. Dedicated Behavioral Science student with practical experience in private tutoring and customer-facing roles. Strong interpersonal skills with the ability to connect with individuals, respond to diverse needs, and foster emotional support in both academic and fast-paced environments. Known for clear communication, organization and a calm, focused approach under pressure. Passionate about contributing to the growth and well-being of children, youth and families.
Overview
4
4
years of professional experience
Work History
Team Member
Tim Hortons
12.2024 - Current
- Addressed and resolved customer complaints in polite and professional manner.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Worked different stations to provide optimal coverage and meet production goals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Team Member
Tim Hortons
05.2022 - 06.2023
- Handled cashier responsibilities efficiently, ensuring accurate transactions.
- Prepared beverages and maintained quality standards.
- Managed deli counter operations, including food preparation and service.
- Assisted in drive-thru order taking and customer service.
- Upheld cleanliness and hygiene standards in the work environment.
Private Tutor
02.2022 - 09.2022
- Provided personalized tutoring sessions.
- Developed educational materials and lesson plans tailored to individual student needs.
- Monitored progress and provided constructive feedback to enhance learning outcomes.
Education
Behavioral Sciences Program
Seneca Polytechnic
King City, ON05-2026
Skills
- Strong communication and interpersonal skills
- Excellent customer service abilities
- Effective team management and leadership capabilities
- Active listening and empathetic communication
- Adaptability and flexibility and Creates safe, inclusive environments
- Skilled in building trusting, supportive relationships with children to promote healthy development
- Thrives in fast-paced team settings while maintaining strong interpersonal skills
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Team Member
Tim Hortons
12.2024 - Current
Team Member
Tim Hortons
05.2022 - 06.2023
Private Tutor
02.2022 - 09.2022
Behavioral Sciences Program
Seneca Polytechnic