A responsibly experienced Customer Service Representative guaranteed to propose enthusiasm, dependability and endurance, while conducting eligibility to work under any conditions.
Overview
5
5
years of professional experience
Work History
(Hostess) Employee
Moxies Bar & Grill
07.2021 - Current
Supported the restaurant by handling reservations, to-go orders, financial transactions and more
Stayed in open communication with all staff to support servers, food runners and bussers with keeping openings ready for guests and minimizing workload for colleagues
Ability to excel in multitask-based environments and proficient in time management
(Cashier) Employee
Tim Hortons
09.2020 - 02.2024
Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions
Collaborated with colleagues to align department goals with overall company objectives
Quickly identified issues and skillfully resolved incidents to satisfaction of involved parties
(Cashier/Cook) Employee
Reginos Pizza
11.2019 - 01.2020
Knowledgeable in the duties of a variety of positions, providing backup when desired
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service
Provided attentive service during high-volume periods without sacrificing attention to detail
Education
Bachelor of Science -
Seneca College of Applied Arts And Technology
King City, ON
06.2027
High School Diploma -
Richmond Green Secondary School
Richmond Hill, ON
06.2022
Skills
High quality service, under pressure
Determined to complete duties
Strong work ethic
Emotional intelligence and people skills
Excellent communication skills
Open-minded and willingness to self-improve
Availability
Weekends- 7:00am to 12:00am •Weekdays- 9:00am to 12:00am • Holidays- 7:00am to 12:00am
Spearheaded initiatives for process improvement to enhance operational efficiency.
Assessed performance metrics and KPIs to pinpoint areas for improvement and executed strategic solutions.
Implemented safety protocols to maintain a secure work environment
Analyzed workflow processes to identify areas for improvement within the operation.
Supervised day-to-day workflow of employees in order to maximize productivity and quality standards.
Oversaw staffing requirements through recruitment, onboarding, and training, implementing disciplinary action as necessary.
Monitored and improved efficiency of processes, team performance, and customer service.
Assessed employee development needs and provided feedback on their progress towards meeting goals.
Identified areas of deficiency and performed root-cause analysis to solve problems.
Enhanced morale and management communication through employee recognition initiatives and commitment to open door policy.
Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
Orchestrated team assignments, defining priorities and targets.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships. at Amazon SSD Last MileSpearheaded initiatives for process improvement to enhance operational efficiency.
Assessed performance metrics and KPIs to pinpoint areas for improvement and executed strategic solutions.
Implemented safety protocols to maintain a secure work environment
Analyzed workflow processes to identify areas for improvement within the operation.
Supervised day-to-day workflow of employees in order to maximize productivity and quality standards.
Oversaw staffing requirements through recruitment, onboarding, and training, implementing disciplinary action as necessary.
Monitored and improved efficiency of processes, team performance, and customer service.
Assessed employee development needs and provided feedback on their progress towards meeting goals.
Identified areas of deficiency and performed root-cause analysis to solve problems.
Enhanced morale and management communication through employee recognition initiatives and commitment to open door policy.
Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
Orchestrated team assignments, defining priorities and targets.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships. at Amazon SSD Last Mile