Princy Pappachan

• Led a team of employees, providing guidance, training, and performance feedback to meet and exceed business goals and to integrate into Modernization and Marketing.

• Oversaw supplier relationships, negotiated Deals, and ensured timely delivery of materials and products.

• managed a business, expanding operations from Kerala to Delhi, demonstrating adaptability to different markets and business environments.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

• Provided Financial Services as a credit Verification Officer for Loans and mortgages for a client Australian Bank.

• Achieved a 20% reduction in cycle time through process optimization, enhancing the speed and accuracy of credit verification processes. Recognized for employee contributions.

• Ensured the accuracy and reliability of all mortgage and loan data by using tools such as MS Office, ERP, Siebel, EBobs, CCR, and Property Titles. Exceeded KPIs for loan approval.

• Implemented quality control measures to maintain high standards in data processing and loan approvals and worked with cross-functional teams to identify improvement opportunities in credit verification and other business processes.

• Crew member at McDonald's Canada
• provided excellent customer service, preparing food, handling transactions, maintaining cleanliness, and working collaboratively with team members to ensure a smooth operation and a positive customer experience.
• SDS agent for Amazon India -
• Managed shipping and delivery, ensuring timely order fulfillment, tracked shipments with carriers to resolve delays, collaborated with warehouse teams for proper packaging, and implemented quality controls to reduce returns and customer complaints.