PRINCY MERLIN MATHEW
Mississauga,Canada
Summary
Highly motivated and detail-oriented professional with 13 years of diverse experience in biotechnology, process development, documentation, and team training. Adept at managing client relationships, resolving complex issues, and delivering exceptional customer support. Strong background in communication, problem-solving, data analysis, and project coordination. Seeking to leverage transferable skills in a dynamic customer care role.
Overview
14
14
years of professional experience
Work History
Manufacturing and Process Development Associate
Triumvira Immunologics
04.2022 - 02.2024
- Provided technical support and hands-on training sessions to staff, ensuring efficient operations and high-quality outcomes
- Developed comprehensive documentation, including SOPs, training manuals, and technical reports, improving process clarity and compliance
- Managed cross-functional collaborations, effectively communicating with internal teams and external partners to resolve operational issues
- Utilized project management tools to organize tasks, set priorities, and meet project deadlines
- Handled sensitive clinical data, ensuring accuracy, confidentiality, and timely reporting
- Improved process efficiency by 30% through collaborative protocol development
- Successfully transitioned manual processes to automated systems, enhancing productivity and reducing errors
Development Technologist
CCRM
08.2020 - 04.2022
- Served as the primary contact for quality testing, addressing client inquiries, and providing timely updates
- Managed documentation and data entry with high attention to detail, ensuring accuracy in client reports and internal records
- Provided training and support on lab equipment and software, enhancing team performance
- Compiled and analyzed project data, presenting findings clearly to stakeholders through reports and presentations
- Successfully managed client projects, meeting deadlines and exceeding expectations
- Developed user-friendly protocols, improving process understanding for new team members
Senior Research Assistant / Lab Manager
Kuwait University
02.2010 - 11.2018
- Mentored and trained graduate students, providing guidance on experimental design, data analysis, and reporting
- Managed laboratory operations, including inventory, documentation, and quality control
- Fostered strong relationships with internal teams and external collaborators, ensuring smooth project execution
- Co-authored 8 peer-reviewed publications, demonstrating strong communication and collaboration skills
- Mentored 8 Master's students, supporting their academic and professional growth
Education
University of Toronto -
GMP & GLP Certificate
09.2020
Bharathiyar University -
Masters in Biotechnology
06-2008
Bharathiyar University -
Bachelors in Biotechnology
06-2006
Skills
- Client Relationship Management
- Strong Communication & Interpersonal Skills
- Problem-Solving & Conflict Resolution
- Documentation & Reporting
- Project Management & Coordination
- Data Analysis & Presentation
- Training & Team Development
- Time Management & Multitasking
- Microsoft Office Suite
- SharePoint
- Electronic Lab Notebooks
- Project Management Tools
Languages
English
Full Professional
Timeline
Manufacturing and Process Development Associate
Triumvira Immunologics
04.2022 - 02.2024
Development Technologist
CCRM
08.2020 - 04.2022
Senior Research Assistant / Lab Manager
Kuwait University
02.2010 - 11.2018
University of Toronto -
GMP & GLP Certificate
Bharathiyar University -
Masters in Biotechnology
Bharathiyar University -
Bachelors in Biotechnology
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