PRINCY JOHNSON
Calgary,Canada
Summary
Service-oriented professional dedicated to enhancing customer experiences and driving revenue growth. Expert in coordinating resources to align with business and customer needs. Proven sales strategist with strong organizational skills and effective communication abilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Moving and Storage Center general manger
U-Haul
Calgary, Canada
12.2023 - Current
- Directed store and storage facility operations to ensure optimal daily performance.
- Managed U-Haul fleet and storage units, ensuring cleanliness, security, and maintenance standards.
- Conducted profit and loss analyses to inform financial planning and enhance profitability.
- Recruited, trained, mentored, and scheduled team members while overseeing personnel budgets.
- Oversaw storage occupancy, reservations, rental contracts, and customer account management.
- Tracked and audited inventory including fleet equipment and storage supplies.
- Monitored fuel receipts, petty cash, and daily financial transactions for accuracy.
- Resolved customer concerns promptly to uphold high satisfaction levels.
Assistant Center Manager
U-Haul
Calgary, Alberta
05.2022 - 11.2023
- Maintained accurate databases for account openings and closures.
- Prepared monthly budgets while managing accounts payable and receivable.
- Updated daily cash positions and implemented strategies to meet financial objectives.
- Managed bank deposits, payments on hold, and store accounts efficiently.
- Conducted daily sales calls to promote storage and U-Haul products.
- Analyzed monthly P&L reports, developing strategic sales plans for goal attainment.
- Trained staff on customer service, sales techniques, and safety policies.
- Led safety meetings, ensuring compliance with workplace regulations.
Team Supervisor
Booster Juice
09.2020 - 05.2022
- Supervised daily operations, staff scheduling, and inventory management.
- Hired, trained, and coached employees to improve performance and service quality.
- Prepared weekly budgets, spending reports, and sales records.
- Ensured compliance with WHMIS, safety, and quality standards.
- Coordinated team communication, ordering, and customer service activities.
Education
Post-Baccalaureate Diploma - International Supply Chain Management
Douglas College
New Westminster, BC01.2022
Bachelor of Commerce - Computer Application
Chinmaya Arts & Science College
Kerala, India01.2019
Skills
- Operations management
- Sales strategy
- Team leadership
- Employee training and evaluation
- Performance coaching
- Effective communication
- Customer experience enhancement
- Administrative expertise
- Problem resolution skills
- P&L analysis
- Budget management
- Inventory control
- Safety compliance
- Cash handling proficiency
- Microsoft Office suite
Volunteer Experience
- Fundraising for girls' education with Smile Foundation
- National Cadet Corps - Kerala Flood Relief (2018)
- Organized and participated in blood donation camps
Languages
English
Native/ Bilingual
Hindi
Full Professional
Malayalam
Native/ Bilingual
Certification
Basic First Aid - Level C CPR
Timeline
Moving and Storage Center general manger
U-Haul
12.2023 - Current
Assistant Center Manager
U-Haul
05.2022 - 11.2023
Team Supervisor
Booster Juice
09.2020 - 05.2022
Post-Baccalaureate Diploma - International Supply Chain Management
Douglas College
Bachelor of Commerce - Computer Application
Chinmaya Arts & Science College