Princewill Echebe
Toronto,Canada
Summary
Possesses effective leadership, communication, presentation, and administrative skills. Excellent interpersonal and customer relation skills with the ability to excel in a fast-paced environment and capable of working well independently and as part of a group
Overview
4
4
years of professional experience
Work History
Supervisor Logistics Operation Ground Service
3RIG Logistics Inc.
07.2023 - 08.2024
- Maintained accurate documentation of customer merchandise to avoid conflicts with distribution and delivery by ensuring all documents and customer changes were updated
- Tracked shipments, handled warehouse operations, negotiated with suppliers, and supervised and led a team of ground service personnel, including logistics coordinators, warehouse staff, and other ground operations personnel
- Optimizing transportation plans to achieve cost efficiency and timely delivery
- Overseeing the execution of ground transportation operations, ensuring that plans are implemented effectively
- Monitoring key performance indicators (KPIs) related to ground transportation, such as on-time delivery, cost per mile, and fuel efficiency
- Developing the ability to solve problems independently or collaboratively
- Planned and coordinated logistics operations on the ground, including transportation, warehousing, and distribution of goods
- Ensuring efficient use of resources to meet operational goals
- Overseeing the day-to-day workflow to ensure that ground services are executed smoothly and according to established schedules and standards
- Addressing and resolving operational issues that may arise, such as delays, damages, or shipment discrepancies
- Collaborating with relevant parties to find practical solutions
- Monitor and manage operational costs to ensure that logistics operations are within budget
- Identifying cost-saving opportunities and implementing efficiency improvements
Customer Experience Agent
CIBC Bank
01.2021 - 03.2024
- Handling customer issues, complaints, or inquiries promptly and effectively
- Collaborating with other departments to find solutions and ensure a positive resolution
- Educating customers about product features, functionalities, and best practices to enhance their overall experience and usage of the company's offerings
- Collaborating with other departments, such as sales, marketing, and technical support, ensures a cohesive and consistent customer experience across all touchpoints
- Implementing strategies to retain customers and build long-term relationships
- This involves loyalty programs, special offers, and Adaptability to different customer personalities, concerns, and situations
- Tailoring communication and solutions to meet the unique needs of each customer
Logistic Coordinator
CANADIAN TIRE STORE #600
01.2022 - 07.2023
- Responsible for coordinating all store supplies, transportation, vendors, and their performance, as well as the supply chain management aspect of store #600 at Canadian Tire
- Deciding when inventory should be ordered and at what quantity to maximize space or discount
- Coordinated route deliveries optimally to meet store requirements at minimum cost
- Investigated disputed deliveries by reviewing original orders and solved problems with disputes by ensuring any issues were corrected
- Managed rush orders and order changes daily so client objectives could be met
- Improved inventory handling and cycle count processes by ensuring shipments are delivered on time to customers
- Played a role in creating a new automated method for tracking products to increase accuracy and accountability
- Led a smaller team in developing effective stocking and inventory-management systems to minimize product loss at the store
- Processed shipments through an order management system
- Utilize effective communication and negotiation skills to resolve critical or escalated customer issues
Buyer procurement
AAB Tools Industrial Supplies
05.2021 - 03.2022
- Determining what goods or services are required to meet objectives and fulfill customer demands
- Researching and identifying potential suppliers who can provide required goods and services
- Assessing potential suppliers' capabilities, reliability, quality, and cost-effectiveness to ensure they meet our organization's requirements
- I discussed with selected suppliers to agree on terms and conditions, including pricing, delivery schedules, payment terms, and other relevant contract terms
- Maintaining ongoing relationships with suppliers to ensure continued satisfaction, address any issues that arise, and explore opportunities for collaboration and improvement
- Manage the receipt and verification of the ordered goods and services to ensure they meet the specified requirements
Logistics Operation Supervisor/ Order Management
Macon Integrated Concept LTD
04.2020 - 03.2021
- Ensured accurate documentation of customer merchandise to avoid conflicts with distribution and delivery by updating all documents and customer changes
- Provided visibility for all channels from inventory receipt to confirmation of delivery to the end customer
- Led a customs and traffic coordinators team to offer material and logistics services
- Monitored the operations and benefits of the logistics team, prepared performance reports, and planned for changes to schedules and policies
- Key Accomplishments
- Reduced logistics/customs costs by 25% via a selection of new carriers and proper duty classification
- Trimmed tariff cost by 5% through planned transport routes
- Managing and organizing the required import documentation, including invoices, bills of lading, packing lists, and customs declarations
- Ensuring that all documentation is accurate and complies with customs regulations
- Staying up-to-date with customs regulations and requirements for importing goods
- Ensuring all imported goods adhere to these regulations and coordinating with customs authorities to clear shipments
- Facilitating the customs clearance process for imported goods
- This involves preparing and submitting the necessary paperwork, paying applicable duties and taxes, and liaising with customs officials
- Coordinating the transportation of imported goods from the port of entry to the final destination
- This includes working with freight forwarders, carriers, and other logistics providers to ensure timely and cost-effective delivery
- Maintaining effective communication with suppliers, freight forwarders, customs brokers, and other stakeholders involved in the import process, providing updates on shipment status, and addressing any issues that may arise
- Monitoring and managing costs associated with importing goods, including customs duties, taxes, transportation fees, and other related expenses
- Identifying opportunities for cost savings
- Verify the accuracy of order details, including product specifications, quantities, and pricing
Education
Diploma - Business Administration supply chain and operation management
George Brown College
01.2023
career Development & Personal Effectiveness Seminar -
Skill Sedge Consulting Ltd
01.2010
Information Technology Computer Training -
MBM Computer School
01.2010
Skills
- Logistics and Transportation
- Project Coordination
- Product Scheduling
- Negotiation
- Material Requirements Planning
- Retailer
- Warehousing
- Loadlink
- Import Coordinator
- Customer Service Manager
- Supply Chain
- Order Management
- Buyer Procurement
Highlightsandqualifications
- Possesses effective leadership, communication, presentation, and administrative skills.
- Excellent interpersonal and customer relation skills with the ability to excel in a fast-paced environment and capable of working well independently and as part of a group.
Timeline
Supervisor Logistics Operation Ground Service
3RIG Logistics Inc.
07.2023 - 08.2024
Logistic Coordinator
CANADIAN TIRE STORE #600
01.2022 - 07.2023
Buyer procurement
AAB Tools Industrial Supplies
05.2021 - 03.2022
Customer Experience Agent
CIBC Bank
01.2021 - 03.2024
Logistics Operation Supervisor/ Order Management
Macon Integrated Concept LTD
04.2020 - 03.2021
Diploma - Business Administration supply chain and operation management
George Brown College
career Development & Personal Effectiveness Seminar -
Skill Sedge Consulting Ltd
Information Technology Computer Training -
MBM Computer School
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