Princess Vivian Ezeh

• Collaborated with stakeholders and reviewed RFP documents to define position requirements.
• Analyzed job requirements and developed targeted recruitment strategies to attract qualified candidates.
• Created job postings and advertising strategies to source niche talent pools.
• Continuously networked with candidates, built relationships, and developed pipelines for specialized roles.
• Leveraged recruiting tools like LinkedIn Recruiter and other sourcing platforms to identify and engage top talent.
• Built and maintained relationships with candidates, industry associations, and professional networks to expand sourcing opportunities.
• Managed technical recruiting for internal roles.
• Qualified candidates for both new business opportunities and ongoing contracts through screening, interviews, and reference checks.
• Prepared detailed candidate presentations, aligning their experience with company requirements.
• Negotiated with candidates on compensation, terms of employment, and start dates.
• Maintained accountability for achieving divisional revenue and gross margin targets.
• Utilized recruitment tools and systems according Assent standards.
• Participated in quarterly in-person meetings in Ottawa to collaborate with the team and enhance recruitment strategies.
• Stayed informed on industry trends, best practices, and market insights through research and professional development.
• Took initiative to improve recruitment processes and contributed to team-wide efficiency and innovation efforts.

• Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
• Built productive relationships with industry partners and competitors to support strategic business objectives.
• Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
• Negotiated contracts with stylists and photographers to organize photo shoots.

• Exceeded monthly KPI by 85% in the mid-market segment at Assent.
• Consistently met or exceeded sales targets, contributing significantly to the overall success of the team.
• Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
• Conducted market research to identify new business opportunities and target areas for expansion.
• Brought in new accounts through successful networking strategies and promotional approaches.
• Used SalesForce to handle current portfolio and prospective leads.

• Increased client satisfaction by addressing concerns and providing customized solutions for their business needs.
• Secured new business opportunities through networking and relationship-building activities.
• Conducted market research to identify potential clients and developed targeted sales strategies.
• Consistently met or exceeded monthly sales targets by effectively managing leads and closing deals.
• Scheduled meetings, prepared sales documents, and participated in client onboarding processes.

• Streamlined implementation processes by effectively collaborating with cross-functional teams and project stakeholders.
• Reduced client onboarding time by developing comprehensive training materials and delivering tailored user sessions.
• Enhanced customer satisfaction with timely resolution of issues during project implementations.
• Ensured seamless system integration, conducting thorough testing and troubleshooting before final deployment.
• Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
• Built and implemented chatbot solutions that help streamline revenue and business efficiency for enterprise clients.
• Conducted regular account reviews to assess client status, identify opportunities, and ensure continued success.
• Managed a portfolio of key accounts, ensuring timely issue resolution and consistent communication with stakeholders.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed daily inbound customer queries regarding COVID 19 testing through phone calls, emails and live chat
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

• Documented client interactions and resolved issues promptly to ensure high satisfaction.

• Increased efficiency by streamlining coordination processes and implementing new organizational systems.
• Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
• Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
• Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
• Successfully coordinated and facilitated Legal CPQ UAT Testing.
• Managed the drafting and coordination of complex legal proposals and contracts, ensuring compliance and timely execution of service agreements.

• Increased candidate placements by developing and maintaining relationships with clients and candidates.
• Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
• Improved employee retention rates through thorough candidate screening and interview techniques.
• Streamlined communication between candidates and hiring managers, leading to higher satisfaction on both sides.
• Trained junior recruiters on best practices, contributing to overall team success and improved efficiency.
• Conducted comprehensive reference checks to ensure the credibility of potential hires before extending offers.

• Improved document organization by implementing a comprehensive file management system for easy access to essential case materials.
• Drafted and negotiated legal documents and partnership agreements, including a critical MOU that established a major international partnership.
• Drafted major employee contracts and singlehandedly managed employee on-boarding.
• Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
• Edited and proofread legal documents to verify accuracy.

• Reduced project completion times by effectively coordinating team members and resources.
• Enhanced communication between stakeholders by holding regular progress update meetings and sharing detailed reports.
• Improved overall project success rates with thorough risk assessment and mitigation planning.
• Conducted UAT Testing for the System upgrade release.
• Managed and maintained project documentation, Raid logs e.t.c.