PRINCESS SANDY D. ENDAYA
Dama De Noche New Danglayan Bauan Batangas
Summary
Possess excellent communication and customer service skills. Strong work ethic and positive attitude with the ability to perform well in a team or individually. Highlights include. providing exceptional customer service, being a proven leader, being a dependable team player., being an excellent multitasker, being a fast and efficient service worker; and having a neat, clean,
and professional appearance.
Overview
15
15
years of professional experience
Work History
Guest Experience Leader/Manager
Al Daud Restaurant LLC (McDonald's)
10.2017 - 07.2024
- A Be a kiosk expert, encouraging guests to use the kiosk and assist with any questions.
- Be knowledgeable about mobile apps and all its capabilities i.e. Mobile ordering, offers, nutritional info and others.
- Support service staff with bringing table service orders out and serving out-of-sequence orders to guests.
- Anticipate guests' needs to create a stress-free environment.
- Engage in ''check-backs'', intercepting almost any guest complaints.
- Create ''WOW'' moments for families and children using tools such as balloons, coloring, kiddie cones and others.
- Support dining room staff in ways that also help create connections with guests and keep the dining room spotless.
Local Store Marketing
McDonald's Bauan Philippines
09.2016 - 07.2017
- Reinforces proper procedure and details of the assigned LSM platform.
- Works with key individuals in planning mini-market activities and sponsorships within the community.
- Conducts competitors' check to ensure we stay up-to-date on new promos and merchandise offered in the market
- Handles overall marketing preparation of pre-opening restaurants within the assigned area by coordinating closely with key stakeholders.
- Collaborate with a cross-functional team and cascade new tie-ups or promotion updates to restaurant management teams.
- Ensures and monitors proper execution and impact of all launched promotions and activities.
- Builds brand awareness and loyalty within the community through partnerships, school/mall activations, visibility projects, and special family occasions.
Brand Ambassador
ACABAR Company
02.2013 - 01.2015
- Thoroughly understand the company's products and services to inform potential customers.
- Promote and sell company products.
- Use word-of-mouth marketing techniques, like referring our company to friends.
- Monitor feedback, online comments and respond or forward to the Marketing department.
- Assist in organizing marketing events.
Store Marketing (SMART)
Jollibee Philippines
07.2012 - 01.2013
- Perform other job/task or marketing expertise related assignments in order to develop oneself and/or share one's expertise resulting in supporting work efficiencies & productivity.
- Handle confidently and skillfully all internal and external communications with all diverse ethnicities, cultures, races.
- Support marketing initiatives by helping brand managers in overseeing its implementation.
- Provide support to Operations for marketing-related concerns and closely align with other departments to help complete ongoing projects (e.g. database development:
merchandising space, store photos, menu boards, etc). - Perform field work/activities as needed to gather needed information for the implementation of marketing activities
- Assist Brand Manager in obtaining necessary information and perform tasks considering product launches, events, promotions, or activities.
Beauty Consultant
Asia Pacific Company
01.2012 - 07.2012
- Acknowledge customers in a friendly and helpful manner.
- Sell skin care products and related merchandise according to customer service techniques and professional selling skills.
- Determine customer needs based on personal features and other customer preference related factors.
- Explain and demonstrate the use of products through actual application.
- Be knowledgeable of and perform sales support functions related to POS procedures.
- Alert Area Manager and the Main Office of inventory and other inaccuracies.
- Attend product training classes and seminars.
- Ensure proper presentation, organization, storing, and replenishment of stock.
- Ensure timely processing of new receipts, damages, testers, and return to vendors (RTVs).
- Be in compliance with all hygiene standards.
- Handle all returns courteously and professionally.
- Perform other duties as needed.
Sales Assistant
Avon Company
06.2009 - 12.2011
- Help customers find items in the store
- Check for stock at other branches or order requested stock for customers
- Provide customers with information about items
- Ring up purchases
- Elevate complaints to management
- Keep track of inventory
Education
Associate in Computer Technology - Associate in Computer Technology
Lyceum of The Philippines University
Batangas City, Batangas04.2010
High School -
Bauan Colleges Inc.
Bauan, Batangas04.2008
Elementary School -
New Danglayan Elementary School
Bauan, Batangas04.2004
Skills
- Effective Leadership Skills
- Customer Experience Management
- Strong Verbal Communication
- Service Excellence Skills
Training And Short Courses
- Shift Management Excellence Class
Training Center: McDonald's Qurum
Location: Muscat, Oman,
Date: May 20 2018 - May 24 20218
- Marketing Culture Activation
Training Center: McDonald's Qurum
Location: Muscat, Oman
Date: July 2018
- Leading Hospitality to the Next Normal
Training Center: McDonald's Qurum
Location: Muscat, Oman
Date: June 2021
- Best Burger Training
Training Center: McDonald's Qurum
Location: Muscat, Oman
Date: March 2022
- Local Store Marketing Training
Training Center: La Rosa Hotel Al Khuwair
Location: Muscat, Oman
Date: November 2017
Provincial
Batangas Province
Personal Information
- Place of Birth: San Francisco st. Bauan Batangas
- Height: 5' 0
- Weight: 69 kg
- Passport Number: P8464972B
- Citizenship: Filipino
- Emergency Contact: Sandra Cepillo, Mother, 09491141499
- Date of Birth: 10/25/92
- Marital Status: Seperated
- Religion: Roman Catholic
Languages
English
Full Professional
tagalog
Full Professional
Timeline
Guest Experience Leader/Manager
Al Daud Restaurant LLC (McDonald's)
10.2017 - 07.2024
Local Store Marketing
McDonald's Bauan Philippines
09.2016 - 07.2017
Brand Ambassador
ACABAR Company
02.2013 - 01.2015
Store Marketing (SMART)
Jollibee Philippines
07.2012 - 01.2013
Beauty Consultant
Asia Pacific Company
01.2012 - 07.2012
Sales Assistant
Avon Company
06.2009 - 12.2011
Associate in Computer Technology - Associate in Computer Technology
Lyceum of The Philippines University
High School -
Bauan Colleges Inc.
Elementary School -
New Danglayan Elementary School
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