PRINCESS ERYKKA DIMINSIL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Barista
GOOD EARTH COFFEEHOUSE CHINOOK
10.2024 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Team Lead
STARBUCKS WESTMARKET SUNTERRA
05.2019 - 01.2023
- Increased customer satisfaction by ensuring timely completion of services and adherence to high-quality standards.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Trained new team members by relaying information on company procedures and safety requirements.
Customer Service Representative
ZARA
10.2018 - 04.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Food Counter Attendant
KERNEL'S POPCORN STORE
08.2017 - 12.2017
- Enhanced customer satisfaction by providing efficient and friendly service at the food counter.
- Displayed strong multitasking abilities while managing multiple orders simultaneously during busy periods without compromising quality or efficiency.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Collaborated with fellow team members to provide seamless service during peak hours.
- Addressed customer inquiries and concerns promptly, demonstrating excellent problem-solving skills.
Education
BBA - GENERAL MANAGEMENT
Bow Valley College
Calgary, AB06-2026
High School -
BISHOP MCNALLY HIGH SCHOOL
Calgary, Alberta06.2018
High School -
ECOLE SECONDAIRE SAINT-LUC
Montreal, Quebec06.2015
Primary School -
ECOLE DES CINQ-CONTINENTS
Montreal, Quebec06.2013
Primary School -
MONTESUN SCHOOL INC
Tarlac City, Tarlac04.2009
Skills
- Customer service
- Strong work ethic
- Attention to detail
- Food and beverage service
- Hospitality service expertise
- Reliability and punctuality
- Multilingual skills
- Food and beverage preparation
- Teamwork and cooperation
- Empathy and patience
- Adaptability and flexibility
- Stress management
Languages
English
French
Tagalog
Personal Information
- Place of Birth: Philippines
- Date of Birth: 08/17/00
- Gender: Female
- Nationality: Filipino
Timeline
Barista
GOOD EARTH COFFEEHOUSE CHINOOK
10.2024 - Current
Team Lead
STARBUCKS WESTMARKET SUNTERRA
05.2019 - 01.2023
Customer Service Representative
ZARA
10.2018 - 04.2019
Food Counter Attendant
KERNEL'S POPCORN STORE
08.2017 - 12.2017
High School -
BISHOP MCNALLY HIGH SCHOOL
High School -
ECOLE SECONDAIRE SAINT-LUC
Primary School -
ECOLE DES CINQ-CONTINENTS
Primary School -
MONTESUN SCHOOL INC
BBA - GENERAL MANAGEMENT
Bow Valley College
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