Princess Anne Gool
Medical Office Assistant
Thornhill,ON
Work Preference
Summary
Administrative professional with strong background in providing efficient and detail-focused support in busy office environment. Managed daily administrative tasks and contributed to streamlined office operations. Known for fostering team collaboration and delivering consistent results, showing adaptability to changing needs. Skilled in scheduling, document management, and patient communication.
Overview
7
7
years of professional experience
Work History
Junior Administrative Assistant
Mahoney Corporation
10.2024 - Current
- Providing a warm welcome and greeting to patient as first point of contact.
- Obtaining patient demographic and verifying OHIP number at each visit.
- Answers to referral request, book patient appointments, follow ups and procedures.
- Creating patient charts through PS Suite EMR. person in a professional manner..
- Creating patient charts through PS Suite EMR
- Performing confirmation calls, scanning, faxing, photocopying and ordering office/medical supplies.
- Accepting payments for uninsured services.
- Responsible for cleaning exam rooms, disinfecting the office after each patient visit.
- Following all recommended Covid-19 protocols and maintaining cleanliness and neatness at the workplace.
Referral Coordinator - Remotely
Medcan
10.2022 - 05.2024
- Coordinated patient referrals to specialists, ensuring timely and accurate processing of requests.
- Communicated effectively with patients regarding referral status and next steps in care.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Receiving and answering emails and telephone calls.
- Checking and verifying information on patient medical records.
- Handling complaints and queries professionally.
Junior Administrative Assistant
Mahoney Corporation
09.2021 - 09.2022
- Providing a warm welcome and greeting to patient as first point of contact.
- Obtaining patient demographic and verifying OHIP number at each visit.
- Answers to referral request, book patient appointments, follow ups and procedures.
- Responds to questions by phone, email and in person in a professional manner.
- Creating patient charts through PS Suite EMR.
- Performing confirmation calls, scanning, faxing, photocopying and ordering office/medical supplies.
- Accepting payments for uninsured services.
- Responsible for cleaning exam rooms, disinfecting the office after each patient visit.
- Following all recommended Covid-19 protocols and maintaining cleanliness and neatness at the workplace.
Medical Receptionist
Whitby Impexxus X-ray/Ultrasound
01.2020 - 08.2021
- Managed appointment scheduling and patient check-in processes, ensuring efficient front desk operations.
- Assist and inform patients to complete all necessary forms depending on testing.
- Answering incoming calls and patients inquiries.
- Preparing patients charts for the next day and performing confirmation calls.
- Maintaining stock of forms, office supplies and ensuring reception area is well maintained, neat and clean.
Medical Office Administrator
Whitby Urgent Care Walk-In Clinic
12.2018 - 01.2020
- Managed patient check-in and scheduling, ensuring efficient workflow and minimal wait times.
- Processed medical records and maintained patient confidentiality in compliance with HIPAA regulations.
- Coordinated communication between medical staff and patients to streamline information flow.
- Assisted in billing and insurance verification processes, ensuring accurate claims submission.
- Trained new administrative staff on office protocols and software applications.
- Reviewed and sent medical records to other physicians upon request.
Education
High School Diploma -
St. Elizabeth Catholic High School
Thornhill, ONGED -
Trillium College
Oshawa, ON06-2018
Skills
- Scheduling appointments
- Computer skills
- Professional and mature
- Medical terminology
- Meticulous attention to detail
- Dedicated team player
Languages
English
Full Professional
Filipino
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Junior Administrative Assistant
Mahoney Corporation
10.2024 - Current
Referral Coordinator - Remotely
Medcan
10.2022 - 05.2024
Junior Administrative Assistant
Mahoney Corporation
09.2021 - 09.2022
Medical Receptionist
Whitby Impexxus X-ray/Ultrasound
01.2020 - 08.2021
Medical Office Administrator
Whitby Urgent Care Walk-In Clinic
12.2018 - 01.2020
High School Diploma -
St. Elizabeth Catholic High School
GED -
Trillium College