Princess Matias
Edmonton
Summary
Customer Service Professional experienced in fast-paced environments requiring attention to detail and clear communication. Handled diverse customer needs through efficient and respectful problem resolution, maintaining a calm and professional demeanor in challenging situations. Delivered value in both collaborative and independent settings, emphasizing practical solutions and effective communication.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
Home Depot
Edmonton
04.2026 - Current
- Maintained inventory levels and organized merchandise on the sales floor.
- Assisted customers with product selection and provided knowledgeable recommendations.
- Operated point-of-sale systems for transactions and returns efficiently.
- Resolved customer inquiries and complaints in a professional manner.
- Participated in promotional events to drive customer engagement and sales.
- Used product knowledge to suggest items to match client needs.
Crew Team Member
Tim Hortons
Edmonton
07.2022 - Current
- Delivered excellent customer service in fast-paced environment.
- Prepared and served food and beverages following safety standards.
- Operated cash register and handled customer transactions efficiently.
- Maintained cleanliness of work area and dining space regularly.
- Assisted in training new team members on operational procedures.
- Followed all safety regulations while operating machinery or handling chemicals.
Education
Archbishop O’leary High School
Edmonton, ABSkills
- Point-of-sale operation
- Cash handling
- Customer service
- Suggestive selling
- Customer engagement
- Customer relationship management
- Attention to detail
- Time management
- Problem solving
- Employee training
- Effective communication
- Reliability and punctuality
Timeline
Retail Sales Associate
Home Depot
04.2026 - Current
Crew Team Member
Tim Hortons
07.2022 - Current
Archbishop O’leary High School