Princess Kelmon
Murrieta
Summary
Dynamic professional with a proven track record at the County of San Diego, excelling in customer service and behavior management. Skilled in conflict resolution and implementing innovative activities, I effectively communicate with diverse populations, ensuring compliance with policies while fostering positive environments for children and incarcerated individuals.
Overview
11
11
years of professional experience
Work History
Detention Information Assist
County Of San Diego - Sheriff's Department
Vista
03.2022 - Current
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Diligently follows guidelines of legal jurisdiction, court mandates and departmental policy and procedures in the processing and collection of bail for incarcerated persons. Collects prescribed bail in cash and/or by check, makes deposits and withdrawals to incarcerated persons' accounts using a computer keyboard and cash drawer, and balances the daily fund.
- Communicates with incarcerated persons or visitors that may be under the influence of drugs or alcohol, may be emotionally upset, disturbed or otherwise uncooperative. Provides incarcerated persons or visitors with clear verbal instructions to direct movement or to provide information. Responds to questions from incarcerated persons or visitors appropriately in accordance with departmental policy and procedure
Residential Care Worker II
County of San Diego-Health and Human Services
San Diego
12.2013 - 03.2022
- Supervises and accounts for children and the teenagers.
- Develops plans, supervises, and participates in daily recreational and social activities, including outdoor programs and physical exercise
- Implements the Polinsky Active Teaching Approach (PATA) and other facility policies, procedures, and techniques to assess and instruct children in positive behavior management, socialization, and living skills
- Observes and documents the behavior, development and needs of children
- Prepares incident and other written reports
- Consults and communicates with shift leaders, supervisors and professional staff concerning behavior issues and the needs of children
- Gives verbal and physical reassurance and provides guidance to children in distress
- Interviews involved parties and/or responds to critical incidents and emergency situations
- Tries to prevent children from leaving the facility without permission by physically blocking their path
- Assists in physical restraints to immobilize children who may be unruly
- Conducts conferences with assigned residents to document behavior and progress.
- Carries out daily living plans for children, developed by a multi-disciplinary team of facility staff.
- Conducts group meetings with children to discuss facility and cottage rules and procedures, address concerns, and provide instructional information on appropriate behavior management and the use of living skills.
- Facilitated and assisted with individual and group counseling.
- Assisted with planning, coordinating, and implementing social intervention and motivational interviewing.
- Communicated effectively with citizens from a variety of cultures, races, ethnicities, religions, genders, and socio-economic backgrounds to meet the cognitive, emotional, and physical needs.
Education
Psychology -
University of Phoenix
06.2014
General Education -
San Diego City College
06.1996
Skills
- Communicating with children
- Coordinating with children
- Knowledge of protocols and safety measures
- Behavior practices
- Designing innovative activities
- Implementing teaching aides
- Patience
- Understanding
- Supervising children's activities
- Customer service
- Conflict resolution
- Policy compliance
- Report writing
- Behavior management
- Team collaboration
- Interpersonal communication
- Behavior assessment
- Time management
- Documentation skills
- Microsoft Word
- Microsoft office
References
Available upon request
Timeline
Detention Information Assist
County Of San Diego - Sheriff's Department
03.2022 - Current
Residential Care Worker II
County of San Diego-Health and Human Services
12.2013 - 03.2022
Psychology -
University of Phoenix
General Education -
San Diego City College
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